o 5+ years of managing a Customer Support team (10+ agents) within a technology environment.
o 5+ years of experience in Technical or Application Support.
o Strong troubleshooting skills with the ability to manage complex technical issues and cross-team escalations.
o Experience monitoring and improving support performance, including SLA and customer satisfaction metrics.
o Passion for team development, mentoring, and building a positive support culture.
o Strong communication and collaboration skills across technical and business teams.
o Fluent in English (written and spoken) and willing to work outside standard hours when require
Two95 International, Inc
Two95 International Inc., is a global technology firm specializing inenterprise solutions that evolves over BPM, Mobility, Cloud, Analytics,E-commerce & Social Business. Our client base includes severalFortune 500 and mid-market companies across industries and varyinggeographies. With vast knowledge...
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