Test Program Manager, TCOE

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

ABOUT UOB INNOVATION HUB 2
UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

About the Role

We are seeking an experienced Test Program Manager to lead and govern domain-wide testing strategies and operations for Quarterly Release and L3 Support within the financial services industry. This role requires strong expertise in core banking and cards systems, proven experience in managing large-scale testing programs, and the ability to oversee multiple test managers and teams of 20+ resources. The successful candidate will manage budgets, vendor relationships, and performance metrics while ensuring compliance with organizational standards and regulatory requirements.

Key Responsibilities

Domain-Level Test Management and Governance

• Define and lead domain-wide test strategy, including functional testing, automation, test phases, and tools.
• Champion delivery of test services and ensure operational excellence across projects.
• Establish and monitor domain-wide quality metrics (e.g., defect leakage, test coverage, release readiness).
• Review and approve test artefacts from service vendors.
• Communicate scope changes and drive impact planning with stakeholders.
• Ensure compliance with Test Governance Framework and audit readiness.

Stakeholder Reporting & Communication

• Deliver executive-level reporting on test status, risk posture, and domain quality to senior management and stakeholders.
• Act as escalation point for major quality or testing issues beyond Test Manager resolution.
• Engage stakeholders to align testing services with objectives and demand.

Budget & Resource Management

• Manage domain-level test budget and optimize resource utilization.
• Allocate shared test resources (performance engineers, test environments) across projects based on priority.
• Conduct quarterly vendor performance reviews and maintain strong vendor relationships.

Risk & Interdependency Management

• Identify and manage cross-application/domain testing risks and dependencies.
• Resolve resource conflicts and competing priorities across test teams.

Process & Tooling Standardization

• Drive continuous improvement in testing processes, methodologies (e.g., shift-left, Agile/DevOps), and tools.
• Ensure compliance with Software Delivery Management processes and standardized defect tracking across the domain.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field; advanced degree with added advantage.
• 15+ years of experience in software testing and quality assurance, with at least 5 years in a leadership role managing large-scale testing programs.
• Proven track record in financial services industry, specifically in core banking and cards systems.
• Experience managing multiple test managers and teams of 20+ resources across complex programs.
• Strong expertise in budget management, vendor handling, and performance management.
• Familiarity with Agile/Waterfall methodologies, test automation frameworks, and enterprise-level testing tools.
• Excellent stakeholder management, communication, and leadership skills.

Preferred Skills

• ISTQB Advanced Test Manager or equivalent certification.
• Experience with regulatory compliance and audit processes in financial institutions.
• Strong analytical and problem-solving abilities.

Key Competencies

• Leadership and team management
• Strategic thinking and decision-making
• Negotiation and vendor management
• Risk management and problem resolution

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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