Trust and Safety CSAM Specialist (English)

Job Title:

Trust and Safety CSAM Specialist (English)

Job Description

We are seeking highly skilled Trust & Safety Specialists to join a boutique team focused exclusively on CSAM (Child Sexual Abuse Material) and CSEM (Child Sexual Exploitation Material) casework. These specialists will act as the final decision-makers on appeals, evaluate the proportionality of enforcement decisions, and identify policy gaps and emerging risks within exceptionally sensitive and high-impact Trust & Safety workflows.

This role requires advanced analytical judgment, strong ethical grounding, emotional resilience, and the ability to operate independently in high-ambiguity scenarios. You will be part of a small, elite unit responsible for ensuring 100% accuracy, strengthening global child safety, and shaping the evolution of platform policies.

This is not general content moderation, this is specialist, high-context decision-making.

Key Responsibilities:

1. CSAM/CSEM Appeals & Complex Case Review

● Review escalated appeals challenging enforcement actions related to suspected CSAM/CSEM violations.

● Evaluate user-submitted evidence and determine whether reinstatement is appropriate.

● Make independent, proportionate, and defensible decisions supported by case data and contextual reasoning.

● Ensure 100% accuracy in all final determinations.

2. Contextual Judgment & Decision-Making

● Navigate policy-silent and ambiguous scenarios where guidelines do not fit neatly.

● Apply safeguarding principles, ethical judgment, and risk assessment frameworks.

● Identify aggravating and mitigating factors, repeat offender signals, and evasion patterns.

3. Policy Interpretation & Intelligence Contributions

● Interpret comprehensive Trust & Safety policies, applying them with nuance while preserving policy intent.

● Identify policy gaps, unclear rule definitions, and new forms of harmful behavior.

● Produce structured insights to support policy refinement, enforcement evolution, and model training.

4. Investigations & Risk Assessment

● Conduct deep-dive investigations into user patterns, behavioral signals, metadata, account histories, and contextual cues.

● Detect grooming behaviors, anomalous activity, and high-risk indicators.

● Collaborate with Legal/Compliance stakeholders when appropriate, following strict confidentiality and CSAM-handling protocols.

5. Quality, Knowledge Sharing & Mentorship

● Support calibration sessions to maintain consistency across specialist teams.

● Contribute to case libraries showcasing exemplary decision-making and precedent-setting cases.

● Provide contextual guidance to peers and operational leaders when needed.

  

*Job requirements may vary by country and will not contravene any local laws  

Career Framework Role 

Works autonomously within established procedures and practices; seeks guidance in the more complex aspects of the process (extensive latitude for independent judgment).  Does not have any outstanding disciplinary, attendance or performance issues.  Analyzes process-related problems and suggest possible solutions.  Guides and trains junior team member and facilitates their work.  Demonstrates mastery of required behaviors/competencies such as the ability to teach/coach other agents and/or support the program by performing data analysis work.  Client feedback must be favorable for progression to this level.  Opportunity to progress here is dependent on business needs.  Call handling tasks may be required as business needs dictate.

   

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

MYS Cyberjaya

Language Requirements:

English

Time Type:

Full time