Unit Manager, Endoscopy

Summary

Accountability for ensuring efficient patient flow within the ward or unit by delegating tasks, supervising staff, and collaborating with healthcare providers to provide high-quality care and ensure smooth operation.

Job Description

1. Organization & Management

• Enforce high standards of care that are delivered safely, effectively, efficiently. and compassionately, while also organizing, directing, and coordinating with other facilities' services.
• Establish clear directions for the nursing team to ensure evidence-based practice.
• Collaborate with the nursing team, consultants, doctors, and other personnel to oversee patient care delivery for optimal client satisfaction.
• Plan, implement, and evaluate nursing facilities and services.
• Review and analyze the nursing statistics, improvements, performances, activities, and achievements.
• Lead continuous quality improvement in patient care using audits and monitoring compliance with service and professional standards.
• Plan and set regular staff meetings to disseminate and discuss issues in nursing services.
• Participate actively in Head of Service (HOS) meetings and represent in hospital clinical committees.
• Evaluate patient charges for completeness and charge accordingly

2. Human Resource & Development

• Prepare the recruitment and retention plan for nursing staff in the unit.
• Plan and implement a structured orientation program for newly recruited nursing staff.
• Drive a development program to equip staff with the necessary knowledge and skills to maintain competency and meet organizational needs.
• Monitor and Conduct reviews of staff appraisals.
• Establish a mechanism to privilege specific procedures for nurses in their respective services.
• Maintain comprehensive personal records for all staff.
• Identify and provide supervision and guidance to the staff as needed.
• Engage in research initiatives and advocate for quality improvement through evidence-based practice.

3. Policies & Procedures

• Review policies and procedures periodically and triennially to ensure they align with current nursing standards, regulations, statutory authority requirements, and service purposes.
• Evaluate compliance with all policies and procedures of various quality and safety systems, including MS ISO 9001:2008, ISO 14001, OHSAS 18001, Patient Safety Goals, National Nursing Audits, and other accredited standards like Malaysian Hospital Accreditation Standards and HACP Netherlands.
• Evaluate the prevention and control of infection, including the implementation of surveillance activity in the unit and evidence of involvement.
• Control and maintain regular management of drugs aligned with hospital policies and procedures.
• Maintain confidentiality of patient's personal and medical history.

4. Facilities & Equipment

• Collaborate with the Unit manager to monitor records of equipment and inventory, including
• Maintain records of equipment and inventory, including calibration for medical supplies and drug storage.
• Monitor that the emergency trolley is checked as per the stipulated policy and conduct audits at regular intervals for compliance.
• Plan the service budget, including the purchase of new items.
• Provide on-the-job training and guidance to new staff, including the cleaning of medical equipment

5. Safety & Quality Improvement Activities

• Monitor activities that contribute towards the continuous improvement of nursing services, such as Quality Assurance, Infection Prevention & Control, and Fire and Safety Programs.
• Monitor and propose the quality of care/service in the designated unit and initiate action and implementation of corrective measures as needed.
• Manage investigations and root cause analyses for any incidents in the services, take appropriate action, and ensure completion of incident reports within the stipulated time frame.
• Participate and contribute to the Baby Friendly Hospital Initiative certification, with a focus of promoting exclusive breastfeeding, MSQH and JCI
• Lead staff to adhere to Standard People Practice (SPP) and implement Malaysian Patient Safety Goals 2.0.

Requirements

• Registered with Nursing Board of Malaysia with a valid license to practice as a Registered Nurse
• Post Basic qualification in a related field
• Bachelor of Nursing or to be obtained within 2 years of promotion
• Registered Nurse with at least 8 years of clinical experience and diversity in clinical experience.

Skills & Comptencies

• Leadership Program
• Possess certifications in BLS, ACLS, MTLS, PALS and NRP (according to the specialities)