Workshop CSG Executive

Job Description

1.A. Job Descriptions:

• Act as the main contact for clients, addressing inquiries and providing updates.

• Regularly report workshop production status and forecasts, ensuring alignment with customer needs.

• Monitor and coordinate with the workshop production to ensure timely service delivery.

• Resolve customer issues promptly and escalate when necessary.

• Maintain accurate records of customer interactions and repair/service orders.

• Manage and track the approval process for customer quotations, ensuring timely updates and follow-ups.

• Assist in shipping and receiving material as needed.

• Participate in initiatives to improve service quality.

1.B Qualifications:

• Experience in the aviation industry.

• Diploma in Aviation, Engineering, or related field.

• Familiarity with workshop operations and customer support processes.

• Previous experience in customer support, preferably in the aviation industry.

• Excellent communication and problem-solving skills.

• Basic knowledge in Google Workspace and Microsoft Office.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

2.A. Job Descriptions:

• Prepare and issue repair quotations to customers in a timely and accurate manner.

• Coordinate with the ADE finance management team to ensure efficient invoice submission and processing.

• Collaborate with the 145 Production Planning team for the seamless issuance of invoices.

• Maintain detailed records of all invoice costs for each customer.

• Work closely with the workshop production to ensure accuracy in quotations.

• Ensure compliance with financial policies and procedures, maintaining the highest standards of accuracy and integrity.

• Generate financial reports and provide updates to management as required.

2.B Qualifications:

• Diploma in Finance, Accounting, or a related field.

• Proven experience in a finance or accounting role.

• Basic proficiency in Google Workspace and Microsoft Office.

• Excellent communication and interpersonal skills.

• Strong organizational skills with the ability to manage multiple tasks and deadlines.

• High attention to detail and accuracy in financial reporting.

• Ability to work effectively in a collaborative, team-oriented environment.