Workshop Manager

About Crown:

Crown is one of the world's largest material handling companies with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown's business philosophy utilizes vertically integrated processes to design, manufacture and distribute forward-thinking, innovative solutions that improve customers' productivity and operating efficiency. Crown produces a broad range of forklifts as well as automation and fleet management technologies. The Company's global headquarters is located in New Bremen, Ohio, USA, with regional headquarters in Australia, China, Germany and Singapore. Crown employs more than 14,000 people worldwide. Crown operates a service and distribution network that exceeds 500 retail locations in over 80 countries. To learn more about why Crown is a great career choice, visit crown.com. You can also view our online newsroom at Crown Equipment Corporation | Malaysia | Material Handling.

About the role:

• Manage and support workshop technicians, including scheduling, performance monitoring, coaching, and addressing employee matters.
• Manage daily workshop operations to ensure fast, safe, and high-quality service while leading a team of technicians.
• Ensure accurate job documentation, monitor productivity, and work progress, and maintain cleanliness and proper housekeeping standards.
• Coordinate work schedules, ensure timely unit delivery, support technical modifications, and perform pre-delivery checks.
• Oversee inspection, tagging, and maintenance of rental units, batteries, and floor stock in collaboration with relevant teams.
• Ensure proper waste disposal and maintain a clean and organized work environment.
• Drive a strong safety culture, ensure compliance with EHS standards, conduct inspections, and report incidents as per guidelines.

3 best things about the role:

• Be part of a Company that is a leading innovator in a world-class forklift and material handling equipment
• Work for a Company that values good people, with a culture of developing employees and promoting within
• Have opportunities for recognition and appreciation

Responsibilities

Team Leadership & Safety

• Schedule daily technician tasks.
• Coach and train team members.
• Resolve basic employee issues.
• Enforce strict workplace safety rules.
• Conduct regular workshop inspections to identify hazards.
• Report and document incidents following company guideline.
• Provide technical support when needed.

Workshop Administration

• Track job progress daily.
• Complete work orders accurately.
• Monitor team productivity levels.
• Keep work bays clean.
• Maintain tools and equipment.
• Update internal teams on progress.

Equipment & Quality Control

• Ensure on-time customer deliveries.
• Maintain rental units for hire.
• Check modifications meet engineering standards.
• Perform final pre-delivery inspections.
• Manage off-hire trucks and batteries.

Ad Hoc Duties

• Support team engagement and undertake additional tasks or projects as assigned.

• Diploma or Bachelor's degree in Engineering, Business, or related field
• Proven experience in supervisory or management roles, preferably within industrial environments
• Experience in capital equipment sales and servicing is an added advantage
• Strong customer focus with effective relationship management skills
• Good communication skills in English and Bahasa Malaysia
• Solid technical knowledge of Material Handling Equipment (MHE)
• Strong people management capabilities.

• Mobile phone provided
• Insurance benefit: GHS-Inpatient & Outpatient, GP-Specialist, GPA & GTL
• Unlimited panel clinic
• Flexi Benefit