WSS Invoicing Coordinator Shared Services

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JOB DESCRIPTION

Job Title:

Junior Coordinator

Team:

Invoicing

Reports To:

Team Leader

OVERVIEW: The position of Junior Coordinator consists of being responsible to produce and dispatch correct invoices to customers within the assigned geographic area and/or customer portfolio according to established procedures.

Key Responsibilities & Tasks:

• Complete a basic check on all invoices including delivery note, products and quantities supplied, prices, charges, discounts, etc…
• Liaise with the respective Customer Services regarding missing customer terms and prices and with the supply chain for missing or doubtful delivery notes, quantities, costs and charges
• Match the relevant delivery receipt note to the invoice when applicable
• Match the relevant supporting documents for cylinder invoices
• Coordinate and control dispatch of electronic invoices to assigned customer portfolio as per guidelines provided by Customer Services and within the set performance timeframe 
• Send manual invoices to printer in local Customer Services as soon as the invoices are correct and ready for dispatch in order to minimize the invoice lay days
• Provide first point of contact for Customer Services regarding missing
• invoices and copy invoice requests.
• Escalate to Team Leader on the problems related to electronic invoices dispatch failure and late invoices /delivery receipt notes -Follow up complaints/non compliances through improvement/complaint system in place.

Qualifications, Requirements and Additional Preferences

• Diploma / Degree Holder
• Has 0 to 2 year of work experience, Fresh grade/ temp staff/contract/ Intern
• May have limited understanding of the competency

Skills and Competencies

Language Skills

• Basic Business English writing and speaking skills (can express his/her thoughts using the simple and most common English phrases) Able to express thoughts using the simple and most common English phrases.

Computer Skills

• MS Excel - Tables & Formatting
• Email - Able to write simple emails

Individual Competencies

• Ability to perform the task under supervision
• Attention to Detail
• Able to adapt to the tasks
• Energetic
• Ability to calmly take criticism
• Team Player - Able to collaborate with team members, Be flexible and positive attitude
• Achieve monthly KPI targets set by the management team

-Error Ratio (During probation – Maintain Less than 2% & Upon confirmation - 1%)

-Lay days

-Individual Productivity

-Handling Days

-Response Time