Servicing & CRM Intern

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

Join Maxis as a Servicing & CRM Intern and gain hands-on experience in customer relationship management systems, digital servicing enhancements, and AI-driven innovation projects. In this role, you will support the team in improving CRM functionalities, enhancing user experience, and contributing to digital transformation initiatives through technical development and cross-functional collaboration.

Key Responsibilities

• Requirements Gathering & Documentation:
  Assist in gathering, analyzing, and documenting business and functional requirements while identifying opportunities for process and system improvements.

• Feature Enhancement & Development:
  Support the implementation of new CRM features and system enhancements to improve servicing efficiency and user experience.

• Bug Investigation & Resolution:
  Assist in troubleshooting, investigating, and resolving system bugs, defects, and technical issues to ensure smooth platform performance.

• Technology Research & Innovation:
  Research emerging technologies, tools, and digital solutions, including AI-related capabilities, to support ongoing innovation initiatives.

• AI Feature Support & Collaboration:
  Collaborate with cross-functional teams on AI-related projects, including supporting the design and development of AI-powered features and capabilities.

Preferred Skills/Qualifications

• Education:
  Currently pursuing or holding a Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Data Science, or related disciplines.

• Programming & Technical Skills:
  Proficiency in JavaScript (mandatory), including client-side and service-side scripting.

• Web Technologies:
  Familiarity with HTML, CSS, AngularJS, REST and SOAP APIs, as well as JSON and XML data handling.

• Cloud & AI Exposure:
  Exposure to cloud platforms such as Microsoft Azure, AWS, or Google Cloud is an advantage.

• AI & Emerging Technologies Interest:
  Interest or exposure to Natural Language Processing (NLP), Agentic AI, Generative AI/LLMs, and prompt engineering concepts is highly desirable.

• Problem-Solving & Collaboration:
  Strong analytical thinking, troubleshooting skills, and the ability to work collaboratively in a fast-paced environment.

Why Join Us

As a Servicing & CRM Intern, you’ll be part of a team focused on enhancing customer experiences and driving digital innovation at Maxis. You will:

• Gain practical experience working on CRM systems, servicing enhancements, and digital transformation projects.
• Develop technical skills in web technologies, APIs, cloud platforms, and AI-related capabilities.
• Work alongside experienced professionals and collaborate with cross-functional teams on impactful projects.
• Gain exposure to AI-driven initiatives and contribute to the development of intelligent servicing solutions.
• Build hands-on experience in problem-solving, system enhancement, and agile project collaboration.

This internship offers a valuable opportunity to strengthen your technical and analytical skills while contributing to innovative customer servicing and AI initiatives within a dynamic digital environment.

Internship Period

• Internship opportunities available for candidates who can start in July, with a duration of up to 6 months

• Applicants must include their availability period clearly in their CV.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.