Aftermarket Cluster Lead Benelux- Carrier CSE

Ready to lead the future of Aftermarket across the Benelux?

As Cluster Aftermarket Leader Benelux, you will shape strategy, drive growth, and lead high‑impact teams across the Netherlands and Belgium. Based in Utrecht or Brussels/Welkenraedt, this senior role offers regional influence, executive exposure, and the opportunity to make a lasting impact—reporting directly to the Managing Director Benelux. Expect around 30% travel across the region as you connect markets, people, and performance.

About Carrier

Carrier is a global leader in heating, ventilating, air conditioning, and building controls. We deliver innovative solutions that improve comfort, efficiency, and sustainability worldwide.

The Role

We are seeking an experienced and dynamic Cluster Aftermarket Leader to drive the transformation and growth of our HVAC Service businesses across the Benelux region (Netherlands, Belgium, Luxembourg) and covering the Residential, Light Commercial and Commercial Segments for the Brands Carrier, CIAT & Viessmann.

This role holds full P&L responsibility for Carrier and Viessmann Aftermarket operations, including Maintenance Portfolio, Commissioning, Repairs, Modernization, and Parts.

As the Aftermarket Leader, you will manage operational performance, accelerate orders growth, and lead a high-performing service sales team. Your mission: deliver exceptional customer satisfaction, expand installed base coverage, and grow connected services.

Key Responsibilities

• Own full P&L for the service business, ensuring revenue, margin, and EBIT targets are met or exceeded.
• Steer Service Growth Initiatives of the recently combined business of Carrier and Viessmann that operate in the Residential, Light Commercial and Commercial Segments.
• Develop and execute strategies for rapid growth in service agreements and aftermarket sales.
• Drive operational excellence and digital transformation through connected service models.
• Lead and coach service sales teams to achieve ambitious targets.
• Build strong relationships with key customers and act as executive sponsor for strategic accounts.
• Oversee talent development, succession planning, and technician growth programs.
• Ensure compliance with EH&S, ethics, and local/international regulations.

What We’re Looking For

• Bachelor’s degree in Business Administration or Engineering.
• Extensive experience in service or maintenance-based industries, either Residential and/or Commercial Segment; HVAC knowledge is a plus.
• Proven track record in P&L management and financial forecasting.
• Strong leadership skills with experience managing remote teams and driving breakthrough performance through structured Growth Initiatives.
• Excellent communication, analytical, and problem-solving abilities.
• Ability to thrive in a fast-paced, matrixed corporate environment.
• Proficiency in MS Office; familiarity with ServiceMax, SAP, or similar tools.
• Strong proficiency in both Dutch and English; knowledge of French is considered an asset

Competencies that align with you

• Strong organizational skills; professional and ethical.
• Emotionally resilient: remains calm under pressure.
• Empathetic and inspiring: a strong people leader.
• Can-do mentality and results-driven.
• Team player: connects and motivates.

What do we offer?

• A challenging, independent role with a high level of responsibility.
• An attractive salary and a solid bonus scheme.
• A laptop and phone to support you in performing your role effectively.
• Personal growth and development opportunities within Carrier.
• An excellent pension plan and various additional benefits, such as a sports budget and a bicycle plan.
• Hybrid working with a fully equipped home office.
• 26 vacation days, 6.5 ADV (additional leave) days, and 4 extra roster-free days.
• A company car is available as an option.

Our commitment to you

Our greatest strengths are the expertise, creativity, and passion of our people. We strive to create an environment where you feel at home, with diversity and inclusion as the driving forces behind growth and innovation. We develop best-in-class programs, offer enriching career opportunities, listen to feedback, and challenge ourselves to continuously do better. This is The Carrier Way.

Don’t wait—apply now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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