Aftersales IT Business Analyst

The Company

We are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world’s largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.


This is what you will do:

1. Strategic IT Business Partner for After Sales

• Act as the overall IT Business Partner for After Sales operations in the EU Hub, covering:

  • Service operations (repair, maintenance, workshops, service network)

  • Parts & accessories management (planning, logistics, distribution)

  • Warranty and claims management

  • Customer support and service experience

• Serve as the primary IT point of contact for After Sales leadership on all IT-related topics.

2. Partner with After Sales Leadership

Work closely with After Sales, Parts, and Service leadership to:

• Understand business strategy, growth priorities, customer experience objectives, and operational pain points

• Translate business needs into a clear IT demand, capability roadmap, and investment plan

• Ensure alignment between After Sales strategy, IT strategy, and enterprise architecture principles

• Own and continuously maintain the After Sales IT roadmap, aligned with enterprise priorities and budget constraints

• Provide input to IT investment planning, budget prioritization, and value tracking for After Sales initiatives

3. End-to-End Requirements Management

• Own end-to-end requirement management for After Sales, Parts & Service domains

• Shape, validate, and prioritize business requirements in collaboration with stakeholders

• Ensure clarity and quality of requirements, including:

  • Business objectives and expected outcomes

  • Scope, assumptions, dependencies, and constraints

  • Success metrics and KPIs

4. Change Management & Business Adoption

• Lead business-side change management for After Sales IT initiatives

• Drive stakeholder alignment across:

  • After Sales, Parts & Service teams

  • IT and other enabling functions

  • EU Hub and National Sales Companies (NSCs)

• Ensure business readiness, including:

  • Process design and alignment

  • Data readiness and governance

  • Capability building and training

• Track adoption, benefits realization, and value delivery post go-live

5. Project & Program Accountability

• Act as Business Owner and Accountable Sponsor for After Sales, Parts & Service IT projects and programs

• Ensure initiatives are:

  • Clearly scoped with defined objectives, deliverables, timelines, and success criteria

  • Prioritized and sequenced in line with the After Sales IT roadmap

• Work closely with Project and Program Managers to:

  • Define delivery approach, milestones, and critical path

  • Manage risks, issues, dependencies, and change requests

  • Prepare and support tollgates, steering committees, and portfolio reviews

• Ensure transparent communication of status, risks, impacts, and decisions to business and IT stakeholders

• Support go-live readiness, post-implementation reviews, and value realization tracking

6. Cross-Functional & Vendor Collaboration

• Coordinate with Solution Architects and Product Teams (DDC and/or external suppliers) to:

  • Ensure solution design meets After Sales, Parts & Service business needs

  • Align product and solution roadmaps

• Collaborate with Project and Program Managers on planning, execution, milestones, and governance

7. Architecture, Security & Governance

• Ensure After Sales IT solutions:

  • Meet business requirements and agreed success metrics

  • Comply with enterprise architecture standards

  • Adhere to security, compliance, data privacy, and data governance requirement
    

To be successful in the role you will demonstrate:

Education:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field, preferably with additional coursework or a minor in Business Administration.

Experience:

• Strong understanding of After Sales, Parts & Service operations.

• Proven experience as an IT Business Partner, Business Analyst, or IT Product Owner.

• Experience with large-scale IT programs and cross-country rollouts.

• Strong stakeholder management and communication skills.

• Business outcome–driven mindset with focus on value realization.

Skills:

• Excellent communication skills with the ability to coordinate across multicultural and cross-functional teams.

• Strong analytical mindset, with the ability to translate business needs into system solutions.

• Fluent in English; additional European languages or Mandarin Chinese a plus.

Please submit your CV in English

To thrive at Zeekr we believe that you have the courage to lead with trust and care and you don’t mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it’s important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.

Apply today, we will perform ongoing selection during the application period. We look forward to hearing from you.

Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels. We do not accept applications submitted by external recruitment companies.