Back Office Service Specialist

Back Office Service Specialist

Location: Eygelshoven

As a Back Office Service Specialist you play an important role in supporting the daily operations of the Automation Service organization. You ensure that all service-related administrative processes run smoothly and that Field Service Engineers are supported in their day-to-day activities.

You work closely with the Field Service team, service planners and other internal departments to ensure that service activities are properly prepared, executed and followed up. Your work includes processing service orders, preparing quotations, coordinating invoicing and monitoring service performance through reporting and analysis.

In this role you are an important link between the service organization, internal stakeholders and third-party service providers. You help maintain a structured and efficient service process and actively contribute to improving procedures and workflows within the service department.

You will also work closely with the Field Service Supervisor and support the daily operational management of the service organization.

What will you do

• 
  

  Coordinate daily back-office service activities for the Automation Service team

  
  


• 
  

  Support Field Service Engineers with administrative and operational service tasks

  
  


• 
  

  Prepare service quotations and process approved quotations into service work orders in SAP

  
  


• 
  

  Ensure timely and accurate invoicing of service activities such as training, hotline support and maintenance visits

  
  


• 
  

  Monitor service performance through reports and data analysis

  
  


• 
  

  Identify operational bottlenecks and support improvements within the service organization

  
  


• 
  

  Maintain and improve procedures, work instructions and checklists for service operations

  
  


• 
  

  Maintain professional relationships with third-party service providers

  
  


• 
  

  Support the Field Service Supervisor and act as backup where required

  
  


• 
  

  Ensure the service hotline remains operational and properly coordinated

  
  

Profile

• 
  

  3–5 years of experience in a service or technical support environment

  
  


• 
  

  Experience with service administration or service contract management is preferred

  
  


• 
  

  Experience working with SAP or similar ERP systems

  
  


• 
  

  Strong organizational and coordination skills

  
  


• 
  

  Good communication skills in English and Dutch or German

  
  


• 
  

  Comfortable working in an operational and fast-paced service environment

  
  


• 
  

  Structured, proactive and solution-oriented mindset
  
  

  
  

Proposition

• 
  

  A key role within the Automation Service organization

  
  


• 
  

  Work closely with Field Service Engineers and service operations

  
  


• 
  

  International and dynamic working environment

  
  


• 
  

  Opportunity to contribute to improving service processes and operational performance

  
  


• 
  

  Reporting line to the Manager Spare Parts & Field Service
  
  

  
  

What we offer you

• Ranpak gives you space to grow and perform


• Competing salary based on relevant professional experience


• Hybrid work: one day per week from home with a full‑time contract


• 25 vacation days and seven extra ADV days


• A year‑end bonus


• A new and modern building in Eygelshoven


• Broad development opportunities within Ranpak

Ranpak Values
We believe in building a culture of ownership, where we all contribute and succeed together.

At Ranpak, diverse perspectives, talent, and innovation come together to create amazing results.

• Ownership Culture - Our ownership mentality empowers us. As employee-owners, we take responsibility for our individual work and pride in our collective achievement.


• Environmental Sustainability - Our product portfolio has been designed to reduce the harmful consequences of our globalized economy.


• Diversity and Inclusion - Diversity is strength. We aspire to the equitable representation of all perspectives across our company.


• Employee Actualization - When each of us reaches our full potential as an individual, we all succeed together.


• Customer Centricity - Our customers are vital both to our success and to our mission. Helping our customers succeed is top priority.


• Data Driven Decision Making - We are guided by data. Key business decisions are based on verified data rather than intuition or observation alone.


• Community Engagement - We embrace our responsibility to our local communities, contributing to the lives of those around us.

Ranpak is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination.  We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. 

Ranpak does not tolerate discrimination on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.  Accommodations are available for applicants with disabilities. 

This policy applies to all employment practices within our organization, including recruiting, hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.  Ranpak makes hiring decisions based solely on qualifications, merit, and business needs at the time.  For more information, we invite you to read our Code of Ethics.

How to apply
If this role feels like the right next step for you, I would  be happy to hear from you.
You can apply directly, however you’re also welcome to reach out first if you want to explore the role, the team, or the expectations in more detail.

Feel free to contact me anytime on [email protected] or +316-20056342.