Clinical Support Specialist - Joints

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

MedTech Sales

Job Sub Function:

Clinical Sales – Surgeons (Commission)

Job Category:

Business Enablement/Support

All Job Posting Locations:

Amersfoort, Utrecht, Netherlands

Job Description:

About Johnson & Johnson MedTech – DePuy Synthes Joints

Fueled by innovation at the intersection of biology and technology, Johnson & Johnson MedTech develops the next generation of smarter, less invasive, and more personalized treatments.
Are you passionate about improving mobility and elevating standards of care in orthopedics? Ready to join a team dedicated to transforming joint reconstruction through advanced hip, knee, and robotic-assisted solutions?

DePuy Synthes is a global leader in joint replacement technologies, empowering surgeons and clinical teams to deliver superior outcomes and help patients return to an active life. Your unique clinical expertise and passion for patient‑centered care will directly support this mission.

Learn more at: https://www.jnj.com/medtech

We are searching for the best talent for a Clinical Support Specialist – Joints, to join our team supporting South Netherlands.

Purpose:

In this role, you will provide high‑level clinical expertise and on‑site operating room support to surgeons and hospital teams specializing in hip, knee, and robotic-assisted joint procedures.
You will ensure safe, effective, and confident use of DePuy Synthes implants and technologies while contributing to education, training, sales growth, and strong long-term customer partnerships.

You will be responsible for:

• Educate, train, and support surgeons, OR staff, and clinical personnel before, during, and after joint replacement surgeries.
• Maintain expert-level knowledge of hip, knee, and robotic systems through continuous professional training.
• Provide real-time support in the OR to ensure optimal product usage and surgical workflow.
• Collaborate closely with sales partners to maintain and grow territory performance and revenue.
• Build trusted, long-term relationships with hospital teams through professionalism, empathy, responsiveness, and clinical excellence.
• Understand hospital and clinic workflows, logistics, and constraints to ensure smooth collaboration between the customer and DePuy Synthes.
• Serve as liaison between customers and internal teams, ensuring accurate communication, alignment, and customer satisfaction.
• Support logistical coordination of instruments and implants together with internal supply and operations partners.
• Assist in developing educational tools, training programs, and new methods to enhance surgeon and OR team learning.
• Work in close partnership with the Clinical Lead and Sales Consultant, including completing daily reports and documentation.
• Share responsibility for achieving sales targets and may be eligible for a sales‑based bonus.
• Act consistently according to the J&J Credo and maintain high ethical standards.

Qualifications and Requirements:

• Bachelor’s degree in a healthcare, life sciences, nursing, biomedical-related field—or equivalent clinical experience.
• Experience in an OR, clinical, or surgical-support environment (orthopedics experience is a strong advantage).
• Strong understanding of hip, knee, and/or robotic-assisted procedures, or willingness to acquire this expertise quickly.
• Excellent interpersonal and communication skills with the ability to collaborate effectively with surgeons and OR teams.
• High resilience, customer empathy, and ability to perform under pressure in fast-paced clinical settings.
• Strong sense of urgency, accuracy, responsibility, and professionalism.
• Ability to work independently, manage multiple priorities, and travel within the territory.
• Fluency in Dutch; English is preferred.
• Valid driver’s license.

 

 

Required Skills:

 

 

Preferred Skills:

Account Management, Collaborating, Compliance Management, Cultural Competence, Customer Centricity, Execution Focus, Healthcare Trends, Issue Escalation, Market Knowledge, Market Research, Objectives and Key Results (OKRs), Oracle Customer Data Management (CDM), Organizing, Problem Solving, Sales, Sales Training, Solutions Selling, Sustainable Procurement, Vendor Selection