CoE Process Manager

CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com.

The Supply Chain Process Manager will play a pivotal role in defining, implementing, and optimizing processes across the global organization. Working within the Supply Chain Center of Excellence (CoE), this individual will build standardized processes, deploy enabling tools and systems, establish governance, train teams, and ensure consistent adoption of best practices. This role partners closely with Planning, Procurement, Sourcing, Logistics, Quality, IT, Commercial, and Manufacturing Operations.

Work Location: DC Herten, Holland
 

Job Summary:

This role directly supports the Director, Supply Chain COE in driving governance, analytics‑enabled decision making, and global process harmonization aligned with the organization’s strategic priorities.  The Supply Chain Process Manager is responsible for the creation, governance, implementation, and continuous improvement of end‑to‑end supply chain processes. This role ensures operational excellence by establishing standardized ways of working, deploying process‑enabling systems and tools, building user capability, and monitoring performance. The ideal candidate brings strong supply chain experience, process design expertise, and the ability to influence cross‑functional teams at all levels.

Process Design & Governance

• Define and document standardized supply chain processes across Planning, Sourcing, and Procurement.

• Support segmentation initiatives (products, suppliers, vendors) by embedding new classification rules into planning and procurement processes. 

• Integrate supplier performance SLAs into operational workflows and ensure clear handoffs between procurement, planning, and quality teams. 

• Facilitate global process harmonization efforts driven by the COE through updates to process maps, RACI models, and KPIs to drive operational consistency

System, Tools & Digital Enablement

• Identify and implement supply chain systems, technology, and workflow tools that support process execution.

• Work closely with the COE Analytics team to embed dashboards, KPIs, and predictive models into process workflows.

• Ensure new systems and tools deployed by the COE are configured to support standardized global processes and compliance requirements.

• Translate analytical insights provided by the COE into process improvements.

Training, Change Management & Capability Building

• Lead change management planning and execution for new processes and tools.

• Coach functional teams to ensure understanding, adherence, and continuous skill building.

• Collaborate with the supply chain leaders in developing and deploying the global Supply Chain Training Program by function

• Deliver capability‑building initiatives that support global adoption of new COE‑driven standards and systems. 

Optimization & Best Practice Integration

• Analyze process performance and identify root causes of operational gaps or inefficiencies.
• Apply Lean, Six Sigma, and supply chain best practices to optimize workflows and eliminate waste.
• Benchmark internally and externally to identify and embed best‑in‑class supply chain practices.
• Partner with data and analytics teams to build dashboards and insights for decision support.

Cross‑Functional Collaboration

• Serve as a connector across stakeholder organizations
• Facilitate workshops and process design sessions to align stakeholders and drive consensus.
• Build a culture of accountability, standardization, and continuous improvement across supply chain.
• Support in maintaining a centralized governance framework for global supply chain standards and policies
• Ensure COE initiatives are translated into actionable, repeatable, and measurable processes across the global supply chain. 
• Partner with supply chain leadership to prioritize process‑related initiatives based on criticality, value, and readiness. 
• Monitor adherence to governance requirements and escalate risks or gaps.
• Establish process governance mechanisms to ensure compliance, sustainability, and continuous improvement.
• Lead recurring process performance reviews and implement corrective actions.
• Execute COE‑defined risk mitigation activities across supplier, planning, procurement, and operational processes. 
• Monitor assigned performance metrics (OTIF, inventory turns, forecast accuracy) and partner with the COE Analytics and PMO teams to drive corrective actions. 
• Support monthly Supply Chain Reviews by providing process‑related insights, data, and updates

• Highly self-motivated, self-directed, and attentive to detail.
• Proficient in use of Microsoft Project, Microsoft Word, Excel, and PowerPoint.
• Strong leadership, interpersonal communication and presentation skills.
• Thorough knowledge of engineering, procurement, medical device and regulatory requirements, including their interfaces and interdependencies.
• Must be able to work without direct supervision to accomplish goals and meet schedules.
• Proven solid work ethic and ability to work well with others as well as independently.
• Possess strong business acumen, problem-solving and troubleshooting skills.
• Must be open-minded and adaptive to change, promote the collective interests of the team more than self-interest, able to resolve problems in a respectful manner.
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Work Environment:

• Normal office environment- hybrid role
• Ability to perform light to medium physical work and standing for long periods of time, if required depending on the task.
• Extensive contact with employees and external business partners and suppliers.

Experience:

• 7–10 years of experience in global supply chain operations, including 3+ years leading process design or process optimization initiatives within a regulated industry

Education:

• Bachelor’s degree or an equivalent combination of education and experience.

As an employee of CooperSurgical/CooperVision, you'll receive a competitive total compensation plan. Your recruitment team will be able to share more information about any variable pay opportunity and benefit package that accompanies this role. The good faith estimate of the salary range for this role is 75.000 to 85.000 Euro Annually. The actual amount offered is determined by a number of factors including but not limited to location, skills and experience.