Customer Service Representative Dutch speaker

Remote anywhere in Greece or on-site in Athens.

We are recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform.

In this role, you will assist customers with their enquiries, provide information and resolve issues to ensure a smooth and positive customer experience.

Responsibilities

• Providing customer support in Dutch and English via email, chat and phone;

• Assisting customers with enquiries and resolving issues in a professional and timely manner;

• Providing accurate information and guidance based on customer needs;

• Identifying and addressing customer concerns, escalating more complex cases when necessary;

• Maintaining high standards of customer service and customer satisfaction;

• Following established procedures and quality guidelines.

Requirements

• Dutch proficiency at C1–C2 level;

• English proficiency at C1–C2 level;

• Strong communication and problem-solving skills;

• A customer-oriented approach and a professional attitude;

• Ability to work independently and as part of an international team;

• Willingness to complete the required training and onboarding process.

Location and Work Model

Choose one of the following options:

• Remote: Work from anywhere in Greece after completing the initial onboarding process in Athens, Geeece

• On-site: Work from the company's office in Athens.

Salary

• €1,500 gross per salary payment, paid 14 times per year.

• Equivalent to approximately €1,750 gross per month, averaged over 12 months.

Relocation Support

For candidates relocating to Athens, the company offers:

• Three weeks of hotel accommodation near the office during the initial relocation and training period;

• Financial relocation assistance of up to €300 towards flights or other relocation expenses.