Field Service Engineer MR

Job Title

Job Description

In this role, you have the opportunity to

Be responsible for servicing and installing professional Philips healthcare MR equipment and maximizing customer satisfaction.

You are responsible for:

• Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH.
• Integrate patient monitoring equipment in both Philips supplied as customer supplied clinical networks as being a consultant across the geography.
• Setup connection towards 3rd party systems like Hospital Information Systems (By HL7 broker), Telephony / alarming systems, etc.
• Perform corrective maintenance, supported when necessary by tier-2 remote support center.
• Troubleshoot Hard/Software / IT infrastructure to ensure acceptable Quality of Service (real time patient data requirements).
• Being responsible for patient data in a hospital environment working close to the patient.
• Participate in the Remote Support Desk team
• Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set
• Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards.
• Submit timely and accurate service data, job sheets, reports, expense claims, field problem reports and other paperwork as assigned.
• Be aware of customer needs and potential commercial leads. Provide feedback and recommendations to commercial colleagues and management in the district.
• Keep abreast of new technologies likely to affect PH range of products.
• Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets.
• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner.

You are the right fit if you have:

• Relevant educational background within medical/electrical engineering – or similar.
• Experience within field service preferably within a hospital environment is a plus.
• You are familiar with computer tools, office software and database management system.
• Good at identifying and maintaining customer relationships and related contacts.
• Independent and service-minded with a logical and methodical approach to problem solving.
• Structured, organized mindset with a high level of personal integrity and self-discipline.
• Fluent written and verbal in Dutch and English language – is a must have.
• Ability to participate in on-call rotation available to respond onsite 24x7 as needed.
• Home residence centrally located in the Netherlands.
• Willingness to travel for at least 80% (within Netherlands).
• Driving license (B).

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.