Freight Brokerage Account Manager, Bilingual (Korean/English)

Description

 Position Overview 

CJ Logistics is a leading freight brokerage firm committed to providing tailored logistics solutions to our clients. We pride ourselves on fostering long-term relationships with customers and carriers while delivering exceptional service and seamless supply chain management. This role is primarily focused on account management, ensuring client satisfaction, retention, and the identification of growth opportunities. The ideal candidate will excel at building strong relationships, resolving issues promptly, and providing exceptional service.

Essential Job Duties & Responsibilities 

●   Serve as the primary point of contact for assigned accounts, fostering strong relationships and trust. 
●   Ensure customer satisfaction by addressing concerns, resolving issues, and delivering exceptional service. 
●   Identify and pursue opportunities to expand services and revenue within existing accounts. 
●   Collaborate with internal teams to ensure smooth execution of shipments, accurate documentation, and timely updates. 
●   Track and trace account performance, analyze trends, and provide recommendations to improve service and strengthen client relationships. 
●   Provide regular updates to clients on shipment status, performance metrics, and any relevant insights. 
●   Act promptly to address operational issues, shipment delays, or service disruptions, ensuring customer expectations are met. 
●   Keep clients informed about new services, industry trends, and company updates to maximize engagement and loyalty. 
●   Maintain accurate and up-to-date records of account activity, communications, and opportunities in the company’s CRM system. 
●   Follows established communication protocols and maintains professional interactions. 
●   Travel up to 10% of the time to CJ Logistics America locations or customer sites. 
●   Manage account profitability by balancing client cost expectations with company margin goals & participate in regular on-call, after-hours or weekend rotations to ensure seamless client coverage during transitions 
●   Perform other related job duties as assigned or required.

Required Qualifications 

●    2+ years of experience in account management, logistics, or a related customer-facing role. 
●    Excellent communication and interpersonal skills., Fluent in Korean and English (written and verbal) is required
●    Strong problem-solving and conflict-resolution abilities. 
●    High attention to detail and organizational skills. 
●    Proficiency in CRM systems and Microsoft Office Suite. 
●    Ability to be client-focused with a commitment to building long-term relationships. 
●    Self-motivated and able to work independently while collaborating with teams. 
●    Ability to thrive in a fast-paced, dynamic environment. 

Preferred Qualifications 

●    Bachelor’s degree in Business, Logistics, or a related field is preferred. 
●    Experience in the freight brokerage or logistics industry is a strong plus. 
●    Familiarity with freight operations and transportation management systems (TMS) is a plus. 

Physical Requirements  
This is largely a sedentary role requiring the physical ability to:

●    Sit for prolonged periods of time at a desk while working on a computer 
●    Use hands and fingers to operate a keyboard, mouse, and telephone 
●    Speak and hear clearly in person, virtually, and over the phone 
●    Occasionally stand, walk, reach, stoop, or lift up to 10 pounds 

Work Environment  

This position operates in a professional office environment.  The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers. 
The work environment is typically quiet to moderate in noise level and is climate controlled. 

Location/Remote Eligibility 

This is a hybrid role based out of our Des Plaines, IL office or customer site.  Regular, on-site presence is required (4) days per week or as otherwise directed by the company. 
This position requires occasional domestic travel to other CJ facilities and may include up to 10% travel. Schedule 
Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs.