Head of Delivery

About the Role 

This role is accountable for delivering fully integrated, customer-ready product (hardware and software) releases by owning the end-to-end delivery system from committed scope through to deployment. It ensures objective, system-level readiness by aligning cross-functional teams, enforcing clear release criteria, and making independent go/no-go decisions based on data rather than pressure. Over time this role builds and leads a dedicated delivery function, that sustains high cadence release performance across Avidion and future product lines. 

Key Responsibilities 

• End-to-end release ownership 

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  • Own delivery from committed scope → customer-ready system  
  
  
  • Define and enforce release criteria (what must be true to ship)  
  
  
  • Accept or reject releases based on objective readiness, not pressure 
  
  
  
  

• Delivery system execution 

• Establish and maintain one delivery system (tools, cadence, reporting)  

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  • Ensure all work (features, bugs, dependencies) is visible and tracked 
  
  
  • Ensure full visibility across R&D, Operations, Commercial and Customer Success (no parallel tracking)  
  
  
  • Standardize cadence, reporting, and metrics across all involved functions 
  
  
  
  

• System Integration & Readiness 

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  • Ensure hardware, PLC, software, and operational workflows (manufacturing, install, service) work as one system  
  
  
  • Integrate supplier deliverables into system-level readiness  
  
  
  
  

• Prevent late-stage failures by enforcing integration checkpoints including install scenario 

• Build and lead the delivery function 

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  • Define the operating model, roles and tooling of the delivery function
  
  
  • Establish development and performance standards for the team
    
    
  
  
  
  

Key activities

• Design and implement the end-to-end delivery system (tools, cadence, governance)  

• Lead and enforce release execution against committed milestones  

• Establish and monitor delivery metrics (cycle time, throughput, defect rate, readiness)  

• Identify and resolve system bottlenecks and cross-functional dependencies  

• Drive and facilitate escalation and decision-making across senior stakeholders  

• Coordinate and align PMM, R&D, Commercial and suppliers toward release goals  

• Continuously improve delivery performance through data-driven insights 

• Build and develop the delivery team 

Requirements  

• At least 10+ years of experience, typically coming from complex product environments (hardware + software + manufacturing) in bio tech of life sciences.

• 10 years of experience in complex product environments combining hardware, software, and manufacturing. 

Core competences

• System-level thinking, understands how multiple functions (hardware, software, manufacturing, commercial) interact as one system. Ability to see beyond functions.  

• End-to-end delivery ownership, drives clarity, holds team accountable across boundaries.  

• Decision making under ambiguity, makes go/no go calls with incomplete information, balances commercial pressure vs technical reality, uses data but isn’t blocked by lack of perfection (80/20).  

• Cross-functional leadership (without authority), ability to align stakeholders with conflicting priorities, creates one shared reality.  

• Team leadership and development 

• Delivery methodology fluent (agile, kanban, or SAFe in HW/SW environments able to desing and adapt opertating model to context. 

• The role holds budget authority, with escalation authority directly to CEO 

About LUMICKS 

LUMICKS has come to market as the supplier of instruments for dynamic single-molecule and cell avidity research - a rapidly evolving niche in the fundamental biology research field. Our high-performance instruments allow for the investigation into the fundamental cause of disease and potential for drug optimization. With our tools researchers can visualize and quantify the interactions between proteins and DNA in real-time, and perform high-throughput screening of molecular and cell-cell interactions.

We are passionate about advancing science and improving human health. To achieve this together, we have build a team of smart and open people who are creative in finding solutions for existing and future challenges. We combine Nobel-prize winning technologies in our life sciences tools to enable more efficient research, drug development and patient treatment. Our tools are used by academic and industry players like NIH, Max-Planck, Takeda Pharmaceuticals, John Hopkins and 8 of the world’s top 10 universities including Oxford, Stanford, MIT and Harvard.

At LUMICKS, we believe that our strength comes from our diverse perspectives. Our backgrounds, cultures, and experiences shape the way we tackle unique scientific and technical challenges. That’s why we welcome as many different voices as possible, voices like yours. No matter who you are or where you're from, we want you to bring your true self to LUMICKS.

If you’re hesitating to apply because you don’t check every box, we encourage you to go for it anyway. The right mindset and passion often matter more than a perfect match on paper. We’d love to hear from you!