Head of Non-Financial Risk ING Netherlands

The Head of Non-Financial Risk Netherlands is the most senior 2nd Line leader for all non-financial risk (NFR) domains within ING Netherlands. The role plays a central part in keeping ING Netherlands safe and resilient, ensuring that non-financial risks are identified, owned, and effectively managed across the organisation. 

This function leads multiple NFR teams with the mandate to challenge, advise, empower and oversee the 1st Line in identifying, analysing, mitigating, monitoring and reporting non-financial risks. The role safeguards ING NL’s risk appetite, escalates when thresholds are breached, and drives a strong NFR culture while contributing directly to ING NL’s long-term value creation and sustainable growth for customers, people and society. 

The role is pivotal in translating the CRO NL mission, vision and NFR strategy into clear, actionable priorities for teams, ensuring lineofsight to 2026 and beyond. 

2nd Line of Defence Leadership & Empowerment  

• Lead and develop the Dutch NFR organisation (ORM, IRM, Reporting/Portfolio Management, BCM/Operational Resilience, Fraud, Regulatory & Geopolitical Risk). 

• Translate ING’s NFR risk appetite into clear principles, guardrails and actionable frameworks. 

• Enable and empower 1LoD teams to confidently own their risks through transparent challenge and practical support. 

• Challenge the quality and completeness of NFR risk identification, controls, KRI/KCI reporting, and remediation plans. 

• Exercise veto rights and escalate where risk appetite or control quality is insufficient. 

Risk Governance & Framework Execution 

• Ensure consistent execution of global NFR frameworks and Group policies within ING NL. 

• Oversee NFRC preparation, agenda quality, materials, and followup actions. 

• Strengthen governance over NFRD data quality, issue management, event management, and structural improvement programmes. 

• Embed global updates, policy changes and regulatory expectations into local NFR execution. 

Regulatory, Audit & Supervisory Engagement 

• Act as the 2nd Line focal point for Dutch regulators (DNB, AFM) on NFR topics. 

• Ensure readiness for inspections, OSIs, thematic reviews and regulatory requests. 

• Oversee highquality responses to internal and external audit findings, ensuring robust and sustainable remediation. 

• Provide transparent reporting on NFR metrics, appetite breaches, emerging risks, systemic issues and resilience themes. 

Strategic Direction & Transformation 

• Strengthen NFR maturity and ING NL’s ability to accelerate sustainable growth grounded in ethics and resilience. 

• Provide strategic input to CRO NL on key themes (fraud, IT & cyber risk, thirdparty risk, data protection, operational resilience). 

• Lead NFR contributions to enterprise programmes (operational resilience uplift, ECB-driven initiatives, transformation programmes). 

• Horizon-scan emerging NFR themes (AI governance, geopolitics, regulatory shifts) and prepare the organisation proactively.

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Enterprise Stakeholder & People Leadership 

• Lead, mentor and develop senior NFR leaders and specialists across domains. 

• Act as a unifying force across Risk NL and ING NL, fostering crosstribe alignment and a shared understanding of NFR priorities. 

• Strengthen relationships with Group NFR, Group IRM, Compliance, IT Risk, Audit, HR and business domains/tribes. 

• Promote a culture of openness, ethical decisionmaking, constructive challenge, accountability and high integrity. 

• Attract, retain and develop diverse NFR talent. 

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

We are looking for the following knowledge and experience:

• 10+ years of senior experience in NonFinancial Risk, ideally in banking. 

• Proven leadership across multidisciplinary risk teams with a track record of empowering people and driving impact. 

• Deep expertise in key NFR domains (Operational Risk, IT Risk, BCM/Operational Resilience, Fraud, Data Protection). 

• Strong understanding of Dutch and European regulatory frameworks. 

• Highly skilled in strategic risk thinking and complex stakeholder management. 

• Able to translate complex risks into clear, actionable executive insights. 

• Operates effectively in highpressure environments and leads through transformation. 

• Rolemodels ethical leadership and embeds integrity into decisionmaking. 

• Fluent in English; Dutch is a plus. 

Behavioral Competencies 

• Business Impact: Drive strategic outcomes through risk insight; take responsibility for keeping the bank safe and resilient. 

• Influence & Collaboration: Build trust across domains and geographies; empower others to succeed; balance diverse stakeholder needs. 

• Execution & Accountability: Take ownership, simplify processes, drive continuous improvement and deliver on commitments. 

• Leadership & Change: Inspire teams, challenge assumptions, lead transformation with courage, and champion open communication and feedback. 

• Ethics & Integrity: Make principled decisions and model ING’s values in all interactions. 

Location & Flexibility 

• Based in Amsterdam, with flexible working arrangements under ING’s Smart Working policy. 

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract

• Pension scheme

• 13th month salary

• 8% Holiday payment

• Hybrid working

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us

Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you.

Questions?

Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.