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IT Support Specialist L2/L3 (ID: 3045)

icon building Company : Stafide
icon briefcase Job Type : Full Time
icon geo-alt Amsterdam, Netherlands

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Job Description - IT Support Specialist L2/L3 (ID: 3045)

As a Senior Specialist, you will:
  • Provide advanced desk side support to end users, resolving technical issues with efficiency and professionalism.
  • Attend to and manage complex Level 2 support calls, escalating to Level 3 when necessary.
  • Assist L3 Engineers in handling advanced and critical support cases.
  • Maintain and regularly update Standard Operating Procedures (SOPs) and runbooks for the respective technical track.
  • Offer telephonic and remote troubleshooting support to resolve technical issues effectively.
What You Bring to the Table:
  • 4-5 years of hands-on experience in IT support, particularly in desk side services.
  • Proficiency in DWP-FSS (Desk Side Services) with solid troubleshooting and diagnostic skills.
  • Proven ability to handle L2 and assist with L3 technical calls in a professional environment.
You Should Possess the Ability to:
  • Collaborate effectively with cross-functional IT teams.
  • Prioritize and manage multiple issues with minimal supervision.
  • Communicate clearly with technical and non-technical users.
  • Document technical issues and solutions accurately for future reference.
What We Bring to the Table:
  • A dynamic and collaborative work environment focused on technical excellence.
  • Opportunities to work on complex technical challenges and grow your support expertise.
  • A chance to be part of a high-performing team that values innovation and continuous learning.

 Let’s Connect

Want to discuss this opportunity in more detail? Feel free to reach out.
  
Recruiter: Prasetha Beanju
Phone: +31 20 369 0609 ; Extn :132
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/prasetha-beanju-k-99732034b/

Original job IT Support Specialist L2/L3 (ID: 3045) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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