Do you want to work in the travel industry and build a career in customer service? Our client is looking for Swedish/Norwegian-speaking Customer Service Representatives in Amsterdam!
Join our client’s team as a Customer Service Representative, assisting passengers with travel-related inquiries while delivering outstanding service. Enjoy a paid training program, hybrid working conditions, and excellent development opportunities in an international environment.
What will you do?
Assist passengers via phone with questions about bookings, flights, luggage, upgrades, and loyalty programs
Provide accurate and efficient solutions to customer inquiries
Handle special requests and complex cases with a solution-oriented mindset
Use reservation and CRM systems to manage customer interactions
Deliver excellent service and exceed customer expectations
Collaborate with colleagues and other departments to ensure smooth operations
Continuously develop product knowledge through training and cross-skilling
Candidate profile
Minimum MBO level 4 or equivalent working and thinking level
Previous experience in customer service or call center is preferred
Fluent in Swedish/Norwegian and English, both written and spoken
Strong communication and problem-solving skills
Comfortable working with complex computer systems
Team player with an international mindset
Flexible, service-oriented, and proactive attitude
Employer offers
Paid full-time training (8 weeks)
Seven-month contract with long-term opportunities
25 vacation days (full-time basis)
Hybrid working model (minimum two days working from home)
Travel allowance or full public transport reimbursement
Work-from-home allowance
Holiday allowance and end-of-year bonus
Pension plan and additional benefits such as bicycle plan
Flight ticket discounts after one year of employment
Opportunity to work temporarily from abroad (conditions apply)
Continuous training and career development opportunities
Modern office environment in Amsterdam (Westerpark)
Regular social events and team activities
About Amsterdam
Amsterdam offers a vibrant international environment with a unique mix of culture, history, and modern city life. With its canals, diverse neighborhoods, and excellent work-life balance, it is an attractive destination for professionals looking to grow their careers abroad.
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