Onsite IT Support

Nextlink is seeking an experienced Onsite IT Support  to provide hands-on IT support and endpoint management services at our Rotterdam location. The ideal candidate will have strong experience in deskside support, IMACD (Install, Move, Add, Change, and Dispose) activities, hardware and software troubleshooting, and Microsoft endpoint administration.

The successful candidate will independently manage day-to-day technical incidents, maintain the stability and availability of end-user IT services, coordinate with vendors and OEMs, and collaborate with remote infrastructure teams to ensure efficient IT operations. This role requires a proactive, customer-focused professional who can resolve technical issues independently and escalate complex problems when necessary.

Key Responsibilities

• Provide onsite EUC, deskside, and IMACD support for end users, including installations, relocations, upgrades, changes, and device decommissioning.
  
• Diagnose and resolve hardware, software, operating system, connectivity, printing, and peripheral-related issues.
  
• Perform hardware break/fix activities, component replacements, device upgrades, and laptop/desktop troubleshooting.
  
• Administer and support Active Directory (AD), Microsoft Entra ID (Azure AD), and Microsoft Intune for endpoint and user management.
  
• Manage software deployment, endpoint patching, security updates, and application installations.
  
• Provide technical support for Windows laptops, desktops, printers, docking stations, and other IT peripherals.
  
• Troubleshoot basic network connectivity issues involving switches, routers, Wi-Fi, and firewalls.
  
• Perform first-level checks and basic troubleshooting for servers, UPS systems, file and print services, and cloud-based services.
  
• Coordinate with OEMs, hardware vendors, and service providers for warranty claims, repairs, replacements, and technical escalations.
  
• Provide remote-hands and onsite assistance to remote infrastructure, network, security, and application support teams.
  
• Support IT rollouts, hardware refreshes, migrations, endpoint upgrades, and technology deployment projects.
  
• Assist users with technical issues and provide guidance on IT systems, applications, and standard operating procedures.
  
• Maintain accurate documentation for incidents, service requests, assets, changes, warranties, spare stock, and shift handovers.
  
• Ensure compliance with IT support procedures, endpoint security standards, asset management policies, and service-level agreements (SLAs).
  
• Work independently at the Rotterdam site, prioritizing incidents effectively and escalating complex issues to the appropriate teams.
  

Requirements

Required Skills and Qualifications

• Experience in IT support, EUC, deskside support, or onsite IT operations.
  
• Strong hands-on experience in onsite end-user support and IMACD activities.
  
• Good knowledge of Active Directory and Microsoft Entra ID (formerly Azure AD).
  
• Practical experience with Microsoft Intune and endpoint management.
  
• Strong hardware troubleshooting skills, including break/fix, component replacement, and device upgrades.
  
• Experience supporting Windows-based laptops, desktops, printers, and peripherals.
  
• Knowledge of software deployment, application management, patching, and endpoint security updates.
  
• Experience with patch management tools; Patch My PC experience is an advantage.
  
• Basic networking knowledge, including LAN/WAN connectivity, switches, routers, Wi-Fi, and network troubleshooting.
  
• Basic firewall knowledge; experience with Sophos firewalls is an advantage.
  
• Experience coordinating with OEMs, vendors, and third-party service providers.
  
• Ability to perform basic infrastructure checks and provide remote-hands support to technical teams.
  
• Strong analytical, troubleshooting, communication, and customer service skills.
  
• Ability to work independently, manage priorities, and resolve incidents within agreed SLAs.
  
• Professional proficiency in English; knowledge of Dutch is preferred.
  
• Willingness and ability to work fully onsite in Rotterdam, Netherlands.
  

Preferred Skills

• Experience supporting enterprise IT environments and multiple infrastructure teams.
  
• Familiarity with ITSM platforms, incident management, change management, and asset management processes.
  
• Exposure to endpoint security, device compliance, and enterprise application deployment.
  
• Experience supporting hardware refreshes, Windows migrations, and large-scale IT rollouts.
  
• Knowledge of ITIL-based service management practices.