Senior ServiceNow Project Manager (ID: 3882)

Company : Stafide

Job Type : Full Time

Amsterdam, Netherlands

Job Description - Senior ServiceNow Project Manager (ID: 3882)

As a Senior ServiceNow Project Manager, you will:

Own end-to-end delivery coordination for ServiceNow projects and initiatives within the assigned hub
Act as the single point of contact for architects, delivery teams, and stakeholders for project coordination, resource planning, scheduling, and escalations
Manage project scope, delivery timelines, dependencies, risks, and issues to ensure successful execution
Drive ServiceNow project delivery activities including planning, execution, tracking, and reporting
Ensure adherence to SLAs, delivery commitments, and utilization targets
Coordinate resource allocation, capacity planning, and onboarding activities for delivery teams
Manage Agile delivery processes including sprint planning, backlog management, stand-ups, and delivery tracking
Collaborate with technical teams, architects, business stakeholders, and vendors to ensure smooth project execution
Monitor project progress and provide governance reporting, dashboards, and delivery insights
Identify delivery risks and implement mitigation strategies to ensure project success
Support continuous improvement initiatives across ServiceNow delivery processes

What You Bring to the Table:

8+ years of experience in project management, delivery management, or ServiceNow project delivery environments
Strong experience managing ServiceNow projects, including delivery scoping, coordination, and execution
Hands-on experience with risk management, issue resolution, escalation handling, and stakeholder management
Strong understanding of Agile/Scrum delivery methodologies and ways of working
Experience managing sprint planning, backlog prioritization, capacity planning, and delivery tracking
Experience with ServiceNow PPM, PMO, reporting, and governance tools
Knowledge of ServiceNow modules such as ITAM, ITOM, and CSM is preferred
Understanding of NowAssist capabilities within ServiceNow is an added advantage
Experience coordinating distributed teams and managing delivery across multiple stakeholders
Strong organizational skills with the ability to manage multiple priorities effectively
Excellent communication and collaboration skills with technical and business teams

You Should Possess the Ability To:

Lead ServiceNow delivery initiatives and ensure successful execution against business objectives
Manage project risks, dependencies, and escalations in a structured manner
Coordinate effectively between architects, delivery teams, and stakeholders
Drive Agile practices and support teams in achieving delivery goals
Provide clear reporting and visibility into project status, utilization, and SLA performance
Resolve conflicts and facilitate effective decision-making across teams
Work independently while maintaining strong stakeholder alignment

What We Bring to the Table:

Opportunity to lead enterprise-level ServiceNow delivery initiatives
Exposure to ServiceNow transformation projects and Agile delivery environments
Collaborative working environment with cross-functional technical and business teams
Opportunity to contribute to improving delivery processes and operational excellence
Hybrid working opportunity in Amsterdam, Netherlands

Let’s Connect

Want to discuss this opportunity in more detail? Feel free to reach out.

Recruiter: Asha Krishnan

Phone: +31 20 369 0609 ; Extn :146

Email: [email protected]

LinkedIn: https://www.linkedin.com/in/asha-krishnan

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Senior ServiceNow Project Manager (ID: 3882)

Job Description - Senior ServiceNow Project Manager (ID: 3882)

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