Own the technical deployment, database schema layout, and workspace configurations for the ServiceNow Business Continuity Management (BCM) environment.
Design and configure the Business Impact Analysis (BIA) dependency map, assessment templates, impact scoring, RTO, and RPO thresholds.
Develop continuity workflows, structured plan templates, tabletop exercise frameworks, and real-time execution checklists.
Integrate Disaster Recovery (DR) processes, including asset restoration sequences, backup validation, failover tracking, and service restoration timelines with the CMDB.
Configure and extend Crisis Management Workspace, mass notification alerts, scenario-based event maps, and role-based crisis coordination consoles.
Connect BCM structures with Integrated Risk Management (IRM), compliance assessments, internal control gaps, and executive resilience dashboards.
Integrate BCM workflows with external monitoring, vendor risk, and IT infrastructure platforms using Integration Hub and REST/SOAP APIs.
Map critical business applications, infrastructure layers, and dependencies into a synchronized resilience blueprint backed by the CMDB.
Establish operational risk thresholds and crisis orchestration guardrails to minimize business disruption.
What You Bring to the Table:
6+ years of hands-on experience in ServiceNow, particularly in Business Continuity Management and resilience solutions.
Strong technical experience with BIA configuration, dependency mapping, impact assessment, RTO/RPO thresholds, and continuity planning.
Proven experience with Disaster Recovery integration, CMDB mapping, restoration workflows, failover tracking, and backup validation.
Expertise in Crisis Management Workspace configuration, mass notification, crisis coordination, and scenario-based event management.
Experience integrating BCM with Integrated Risk Management (IRM), compliance controls, and risk assessment frameworks.
Strong knowledge of ServiceNow Integration Hub and REST/SOAP API integrations.
Certified System Administrator (CSA) certification.
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