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ServiceNow - Implementation Consultant (ID: 3360)

icon building Company : Stafide
icon briefcase Job Type : Full Time
icon geo-alt Utrecht, Netherlands

Job Description - ServiceNow - Implementation Consultant (ID: 3360)

As an ServiceNow – Implementation Consultant, you will:
  • Facilitate workshops to design and refine business processes related to incident management and asset data management.
  • Gather business requirements and translate them into clear deliverables for the development team.
  • Manage and maintain the product backlog in close collaboration with technical consultants and business stakeholders.
  • Organize and lead user group sessions for reviews, feedback, testing, and pilots.
  • Guide the setup of authorization matrices and ensure proper role -based access rights.
  • Support the development team in preparing required software documentation.
  • Design training plans and coordinate training sessions for both end users and IT support organizations.
  • Contribute to implementation planning, including go -live strategy, migration plans, delivery documentation, and hypercare activities.
  • Serve as a point of contact during go -live and the hypercare phase.
  • Support additional projects such as dashboarding, phasing out legacy systems, and fallback planning.
What you bring:
  • 5–8 years of professional work experience, including at least 3 years of proven experience with IT transitions in large organizations.
  • A completed bachelor’s or master’s degree in Business Administration, Organizational Sciences, Communication, Information Technology, or a related field.
  • Practical experience with ServiceNow or similar service management tools.
  • Excellent command of Dutch and English, both spoken and written.
You have the skills to:
  • Build strong connections with both IT and business stakeholders through clear and effective communication.
  • Work structured and detail -oriented, while balancing multiple priorities.
  • Act in a customer -focused way: listen, engage, and translate needs into solutions.
  • Demonstrate organizational awareness and align IT changes with broader business objectives.
  • Analyze complex problems and provide careful, well -considered solutions.
  • Deliver results under pressure while maintaining strong teamwork and collaboration.
What we offer:
  • The opportunity to contribute to large -scale IT transformation projects with visible impact on the organization.
  • A collaborative, multidisciplinary project environment with program managers, consultants, designers, and engineers.
  • A dynamic role with freedom, variety, and the chance to further develop both technical and business consulting skills.
  • A culture based on openness, reliability, results -orientation, and progress.
Let’s Connect

Want to discuss this opportunity in more detail? Feel free to reach out:

Recruiter: Hari Sankar R
Phone: +31 20 369 0609 ; Extn : 132
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/harisankar753/

Original job ServiceNow - Implementation Consultant (ID: 3360) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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