Technical Service Specialist

At Lely, we believe in achieving a sustainable, profitable and agreeable future for dairy farmers by combining robotisation, engineering and farming expertise.

It all started in 1948 with a dream cherished by two brothers in Maassluis, and ever since, we have worked to become innovative market leaders in automated systems for dairy farmers across the globe. With a team of 2,800 professional specialists, we work constantly to bring about revolutionary solutions for the agro industry. We are based at our Maassluis Campus, a building which features the highest sustainability performance possible, not just in the Netherlands, but on a global scale. Our overall objective: making dairy farming interesting, also for the coming generations.

Within Technical Service Support, you work on technical challenges that look beyond today. In the Long Term Impact team, you focus on long-term projects that contribute to the further development of our Milking portfolio, in particular the Lely Astronaut. You ensure that service, maintenance, and availability are considered from the very start in design and development decisions.

Technical Service Support acts as the link between hands-on field experience and product development. By combining insights from service, data, and actual use, we ensure that our solutions remain reliable, maintainable, and scalable worldwide throughout their entire lifecycle.

In this role, you work at the intersection of technology, service, and product development. You do not build products yourself, but you have a direct influence on how our milking robots are designed, improved, and supported globally.

Your main responsibilities:

• Working on long-term technical and product-focused projects within the Milking portfolio, with a focus on the Lely Astronaut.
• Representing the service and lifecycle perspective within multidisciplinary product and project teams.
• Ensuring that maintainability, availability, and service standards are embedded in product development and innovations.
• Defining and substantiating service requirements for new solutions and product improvements.
• Analyzing data, field feedback, and service insights to support structural improvements.
• Contributing to the development and improvement of global maintenance and service standards.

To be successful in this role, you combine technical knowledge with strong analytical skills and effective stakeholder management. You enjoy working with different disciplines and are able to translate service and practical insights into improvements in product development.

In addition, you bring:

• A completed bachelor’s or master’s degree in a technical field, such as Electrical Engineering, Mechatronics, Mechanical Engineering, or Software Engineering.
• Several years of work experience in a technical or technical-organizational environment.
• Affinity with complex technical systems and the full product lifecycle.
• Strong analytical skills and a structured way of working.
• Good communication skills and experience working in multidisciplinary teams.
• Good command of the English language due to the international nature of the role.
• Willingness to travel internationally on an occasional basis.

Working at Lely means contributing to sustainable progress within one of the most innovative organizations in the Netherlands. You help future-proof the agricultural sector, and we ensure you have the space, resources, and support to do so.

• An international working environment with room for personal initiative and entrepreneurship.
• Excellent employment conditions, including up to 8 weeks of vacation per year and a solid pension scheme.
• A salary within the range of €4,200 to €6,000 gross per month, with clear growth potential beyond the starting salary.
• During the Christmas holiday period, the Lely Campus is closed for two weeks, depending on your role.
• Strong career development opportunities. You are in control of your own development and can choose from a wide range of training courses through our Lely Academy, from personal development to role-specific education.
• Our modern Lely Campus offers daily access to extensive sports facilities, including an indoor gym, outdoor padel courts, outdoor basketball and volleyball courts, table tennis, and table football. You can join Hyrox workouts, sign up for personal training, and challenge colleagues during an active break.
• Enjoy fresh coffee and tea from our own barista, with milk straight from our farm, as well as a healthy and affordable company restaurant.
• A healthy work-life balance thanks to our hybrid working policy. You work at least three days per week on Campus, with flexible working hours and plenty of opportunity to spend additional time on-site between 06:00 and 20:00.
• The opportunity to participate in a preventive medical examination.
• A free shuttle bus takes you to and from the metro in Maassluis, ensuring your workday starts and ends smoothly.
• Successes are meant to be celebrated. From anniversaries to Christmas parties, at Lely we know how to do this well.

Recruitment and selection agencies, consultancy firms, and or employment agencies

We appreciate the interest, but we recruit all our candidates directly. We understand that intermediaries may want to propose candidates for our roles and contribute to our ambitions, but this is not how our recruitment process is set up. This means that all unsolicited profiles submitted for Lely vacancies will be treated as direct applications.