Front Office Trainee

Set next to the picturesque Vondelpark, in the heart of the city, the 396-room Amsterdam Marriott is celebrated for its proximity to significant landmarks such as the Rijksmuseum and Van Gogh Museum, exclusive shopping, vibrant nightlife and high-end restaurants. Opened in 1975 as the first Marriott in Europe, the hotel blends a prime location with contemporary interiors, offering an ideal address for exploring Amsterdam. The hotel also features 11 flexible meeting and event spaces with natural daylight, including our Grand Ballroom and studios.


Guests can enjoy premium dining at Midtown Grill, one of Amsterdam’s top steak restaurants, as well as Bar TWLV, our cosmopolitan bar offering globally inspired dishes, creative cocktails and a day-to-night atmosphere.

What are your responsibilities?

• Check-in and check-out our guests according to the Brand Standards;


• Handling all the tasks off the daily checklist;


• Update the profile notes of our guests in Opera;


• Stay in contact with the Housekeeping department;


• Respond on guest’s requests and providing information;


• Strive to continually improve guest satisfaction’;


• Follow up on guest complaints and make sure that the involved departments are informed;


• Recognize our Reward Members and make sure they have a brilliant stay;


• Provide excellent customer service by being readily approachable for all guests.


• Preparing the end-of-the-day reports during the Night Shifts;


• Prepare the check-ins for the airline crews during the Night Shifts.

Who are you?

• Student of the hotel school or other relevant education;


• Looking for an internship for a minimum of six months;


• Enthusiastic, independent and a team player;


• Passionate about the hospitality industry and the ability to make things brilliant;


• Punctual and strong organization skills; 


• Flexible in working different shift, like: AM, PM and during the nights; 


• Good communicative and social skills, fluent in English and preferable Dutch.

What are my responsibilities?

• A monthly trainee allowance of €750;


• A professional environment to work in and the opportunity to learn from others in the highest segment of the hospitality industry;


• Being part of the biggest hotel company in the world and career possibilities within Marriott International;


• Personal coaching and training to support your internship;


• Special discounted rates for 10.000+ Marriott hotels worldwide for you, your family and friends;


• Discount on Food & Beverage up to 50% in Marriott Hotels worldwide; 


• Free meals in our Staff Cafeteria;


• Participation in several training session provided by our on property Learning Manager; 


• Free use of our Health Club; 


• A Take Care program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year;


• We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party and Team outings;


• The possibility to participate in our Trainee Meetings to share your experience and learn about the possibilities within Marriott.

For more information about our hotel please see www.amsterdammarriott.com

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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.