Job opening: Student Assistant team Customer Care / Team Student Information

Tilburg University | Marketing & Communication

is looking for a 

Student Assistant team Customer Care / Team Student Information

We are looking for two enthusiastic Student Assistants to join our Customer Care team! Do you enjoy helping prospective students and their parents find answers to their questions? Then we would love to hear from you! 

Division and department : Division Marketing & Communication, department Marketing & Recruitment

Location: Tilburg

Working hours: on call contract (8 - 12 hrs per week)

Gross hourly salary: € 26,04

Contract duration: 12 months

Your role

Our Customer Care team is the first point of contact for prospective students and their parents. We answer questions primarily by email, but also by phone.

As a Student Assistant, you will work an average of 8 to 12 hours per week during office hours, helping prospective students find the information they need. You will answer questions in Dutch and/or English on a wide range of topics, including study program options, admission requirements, enrollment procedures, Open Days, student-for-a-day activities, and student life in Tilburg and the Netherlands.

As an early contact for prospective students, you help shape their first impression of Tilburg University.

Your profile

• You are enrolled as a student at Tilburg University and have obtained at least 60 ECTS in a university Bachelor's program or are following a Master's program.


• You are service-oriented and enjoy helping prospective students make informed decisions about their studies.


• We are looking for two Student Assistants: one who is fluent in both Dutch and English, and one who has excellent English communication skills. For the second position, Dutch proficiency is not required.


• You are accurate, detail-oriented, and punctual.


• You are available to work flexible hours during regular office hours (Monday through Friday, 9:00 a.m. to 5:00 p.m.). Your working hours may vary depending on the team's needs.


• Preferred: You expect to continue studying at Tilburg University for at least another 1.5 to 2 years.

What do we offer?

• Tilburg University offers excellent benefits in a pleasant working environment:


• You will receive an on-call contract, working approximately 8 to 12 hours per week on average, depending on the team's workload and your availability.


• The gross hourly salary ranges from €26,04 – €26,52 including holiday allowance, year-end bonus, and compensation for vacation hours. This is based on the Student Assistant job profile (UFO) under the Collective Labor Agreement for Dutch Universities. Your salary will depend on the number of ECTS credits you have earned.


• This is a vacancy for a Student Assistant who provides support for non-structural and operational tasks in accordance with article 2.3 par 6f of the Collective Labor Agreement Dutch Universities. You will be given a temporary contract for the duration of 12 months.


• If you are not eligible for Dutch student financial aid, you may qualify for reimbursement of sustainable commuting expenses, including walking, cycling, and public transportation.

Want to know more?

Would you like to know more about this position before applying? Feel free to contact Anneke Loeffen by email at [email protected] or by phone at +31 (0)13 466 3410.  

Want to apply?

We invite you to submit your application no later than November 4. Applications can only be submitted online.

Please address your cover letter to Anneke Loeffen (Customer Care Team Coordinator) and include your resume. In either your cover letter or resume, please also indicate when you expect to graduate from Tilburg University.

You will be notified on November 5 or 6 whether you have been selected for an interview. Interviews will take place on Tuesday November 10 or Thursday November 12, 2026.
Ideally, you will be available to start working at Tilburg University as soon as possible. A one-month probationary period applies.

About Tilburg University 

Tilburg University is the university in the humanities and social sciences. Ever since our foundation in 1927, we have been committed to a just, inclusive, and sustainable society. With leading research and inspiring education, we contribute to the interpretation and, where possible, solutions to current societal issues, from climate change to digitalization

Our community is personal, engaged, and small-scale. On our green, compact, and vibrant campus there is room for encounter, collaboration, reflection, and personal growth. Read more about Tilburg University.

Working at Tilburg University means working in an inclusive team with attractive employment conditions. At Tilburg University, you will receive ample opportunities to strengthen your talents and develop your career, in a warm working atmosphere where we attach great importance to the following values: curious, connected, caring, and courageous.

About the Marketing & Communication Division (M&C)

The Marketing & Communication Division (M&C) is part of University Services. Together we ensure that Tilburg University is visible, recognizable and attractive to (prospective) students, employees, alumni, and partners. A team of professionals is dedicated to the recruitment of new students for all the University's degree programs and we make science and education tangible and inspiring through creative campaigns, strategic communication, and strong profiling of the University. The Division consists of 5 organizational units: Marketing & Recruitment, External and Campus Communication, Web & Marketing Technology, Development and Alumni Relations, and Studium Generale. Read more about Marketing & Communication | Tilburg University.

We achieve this through a wide range of activities, including:

• Providing tailored information and guidance about all Bachelor's and Master's programs to prospective students from the Netherlands and abroad.


• Managing internal and external communications, media relations, and corporate communications.


• Providing strategic advice to the university on societal developments relevant to academic programs and student recruitment.


• Making our researchers' knowledge and findings accessible to society through science communication.


• Maintaining close relationships with more than 100,000 alumni and encouraging their continued involvement in our academic community as donors, volunteers, and in other roles.


• Managing and developing our digital and online channels, customer relationship management (CRM) system, and data analytics.


• Organizing Studium Generale, which brings together science, society, and culture through a broad range of activities open to everyone.

Application code

Tilburg University applies the recruitment code of the Dutch Association for Personnel Management & Organization Development (NVP).

Disclaimer

The text in this job vacancy is the copyrighted property of Tilburg University. Use, distribution and further publication of the vacancy without the express permission of Tilburg University is not permitted and this expressly applies to use by recruitment agencies that do not act directly on behalf of Tilburg University. Responses to recruitment by non-contractors of Tilburg University will not be considered.