Afftersales Manager (Lontor Hi-tech)

About
Lontor (Subsidiary of CIG)

• Manage and oversee all after-sales service operations, including installation, maintenance, repairs, troubleshooting, and warranty services.
  
• Lead, supervise, and coordinate a team of service engineers and technicians.
  
• Plan and allocate service jobs to engineers based on expertise, location, and priority.
  
• Ensure timely response and resolution of customer complaints and technical issues.
  
• Monitor engineers’ performance, productivity, attendance, and service quality.
  
• Establish and maintain high standards for installation, servicing, repairs, and preventive maintenance.
  
• Manage warranty claims and ensure proper documentation and follow-up.
  
• Work closely with Sales, Technical, Warehouse, and Operations teams to resolve after-sales issues.
  
• Track service requests, turnaround time, repeat complaints, and customer satisfaction.
  
• Ensure proper use, maintenance, and accountability for company tools, equipment, and service vehicles.
  
• Prepare regular after-sales reports, including service performance, customer complaints, warranty claims, spare parts usage, and unresolved cases.
  
• Ensure engineers comply with company policies, safety standards, and technical procedures.
  
• Support customer retention.
  

Requirements

• Bachelor’s Degree in Mechanical Engineering, Electrical/Electronics Engineering, or a related Engineering discipline.
  
• COREN cert is mandatory.
  
• Minimum of 4–5 years’ relevant experience in after-sales/service management, preferably within the Air Conditioning, HVAC, Refrigeration, or Home Appliances industry.
  
• Strong practical knowledge of air conditioning systems, installation, troubleshooting, servicing, and maintenance.
  
• Proven experience managing and supervising engineers/technicians.
  
• Strong understanding of warranty management and technical service operations.
  
• Excellent customer service and complaint-resolution skills.
  
• Strong leadership, coordination, and people-management abilities.
  
• Good knowledge of preventive and corrective maintenance practices.
  
• Ability to analyze technical/service reports and identify recurring problems.
  

Benefits

• Statutory Compliance
  
• HMO
  
• Leave Allowance
  
• Lunch Allowance
  
• Performance Variable