Analyst - Customer Acquisition and Compliance Cross River.Sales and Distribution

• To collate and analyze SIM Cards registration, SIMS availability/Supply and Distribution, Activations, Customer Retention and churn  intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to  Customer Acquisition Channel performance.

• Evaluate performance measured against SIM registration channel objectives  in the following areas:


• Trade Partner and Customer Acquisition AND compliance Partners


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  • Walk-in-Centers
  
  
  • Mobile Lite 
  
  
  • Connect Stores and Connect Points
  
  
  • Other Sim Registration Agents (Pentagon).
  
  


• Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.


• End- to-end device life-cycle management, tracking, monitoring of device’ heartbeat, utilization and efficiency.


• Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.


• Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.


• Prepare monthly, quarterly and year to date (YTD) measurement reports.


• Provide functional support to Customer Acquisition Manager


• Support seamlessly, the end-to-end SIM Acquisition agent’s system up, training, onboardings and exit.


• Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.


• Attend regulatory meetings at state level and share outcome with regional leadership
  

• First degree in Computer Science, Statistics, Economics, Business Administration, Accounting or any related discipline


• Fluent in English

• Minimum of 3 years’ experience in an area of specialization; with experience working with others


• Experience working in a medium organization:


• Project planning and reporting, sales/marketing or related function


• Experience using Data Mining Tools


• Telecoms experience would be an added advantage