Claims Supervisor

The Role

The Claims Supervisor is responsible for overseeing and managing claims processes relating to damaged, missing, short-landed, or disputed cargo/materials. The role ensures proper investigation, documentation, resolution, and reporting of claims while maintaining compliance with company policies, contractual obligations, and operational standards.

Responsibilities

• Supervise and coordinate all claims-related activities and processes.


• Investigate cargo/material damage, shortages, losses, or operational discrepancies.


• Review and validate supporting documents, including delivery notes, tally sheets, invoices, manifests, and incident reports.


• Liaise with clients, warehouse teams, operations personnel, transport providers, and insurers regarding claims matters.


• Ensure timely processing, resolution, and closure of claims cases.


• Maintain accurate records and claims documentation.


• Prepare claims reports and provide updates to management.


• Monitor trends in claims and recommend corrective actions to reduce recurring incidents.


• Ensure compliance with company procedures, contractual obligations, and HSE standards.


• Coordinate inspections and assessments where necessary.


• Supervise and guide claims officers or support personnel.


• Support audits, reconciliations, and operational investigations related to claims.


• Escalate high-risk or unresolved claims issues to management promptly.

Requirements

• Minimum of a Bachelor's Degree in Business Administration, Logistics, Terminal Operations, Insurance, or a related field.


• 3–5 years’ experience in claims handling, logistics operations, warehouse operations, or cargo management.


• Strong analytical and investigation skills.


• Good knowledge of cargo documentation and operational processes.


• Proficiency in Microsoft Excel and reporting tools.


• Strong communication and stakeholder management skills.


• High attention to detail and problem-solving ability.


• Ability to work under pressure and manage multiple claims cases effectively.