Client relation assistant

Job Summary

The Client Relations Officer will be responsible for building and maintaining positive relationships with clients, responding to enquiries, addressing client concerns, and ensuring a high level of customer satisfaction. This is an entry-level position suitable for candidates with 0–2 years of experience who have good communication, interpersonal, and problem-solving skills.

Key Responsibilities

Communicate with clients through phone calls, emails, and other communication channels.

Respond promptly and professionally to client enquiries and complaints.

Build and maintain strong relationships with existing and potential clients.

Assist clients with information about the organization’s products and services.

Follow up with clients to ensure their needs and concerns are properly addressed.

Maintain accurate records of client interactions and feedback.

Escalate complex client issues to the appropriate supervisor or department.

Support the team in achieving client satisfaction and retention targets.

Collect and communicate client feedback to help improve services.

Perform other duties as assigned by the supervisor.

Experience: 0–2 years
Level: Entry-Level