Client Relationship & Sales Officer

They will be responsible for managing and strengthening relationships with existing and prospective clients while supporting the company's sales growth from an office-based role. The Officer will regularly follow up with clients, encourage repeat purchases, generate new orders, respond to inquiries, and ensure clients receive timely and professional communication. The role will focus on client retention, relationship building, order generation, and sales support.
Key Responsibilities
• Build and maintain strong, professional relationships with existing and prospective clients.
• Regularly follow up with existing clients to encourage repeat orders and maintain consistent business relationships.
• Contact prospective clients, introduce Kókárí's products, and convert leads into customers.
• Follow up on previous inquiries, quotations, pending orders, and potential sales opportunities.
• Contact customers regularly to identify their needs and recommend suitable products.
• Generate and process customer orders and ensure orders are accurately communicated to the relevant teams.
• Maintain regular communication with clients through phone calls, WhatsApp, email, and other approved communication channels.
• Maintain an up-to-date database of clients, leads, inquiries, orders, follow-ups, and sales activities.
• Monitor customer purchasing patterns and identify opportunities to increase order frequency or product volumes.
• Encourage existing clients to explore and purchase additional Kókárí products.
• Follow up with inactive or former customers to understand their needs and encourage them to resume purchasing.
• Respond promptly and professionally to customer questions, complaints, and requests.
• Gather customer feedback and communicate relevant issues and opportunities to the appropriate team.
• Support the development of long-term relationships with retailers, hotels, distributors, corporate organizations, and other business customers.
• Prepare weekly and monthly reports on client engagement, follow-ups, orders, sales activities, and customer retention.
• Work closely with the Sales, Marketing, Operations, and Logistics teams to ensure smooth customer service and order fulfillment.
• Support the achievement of monthly sales, repeat-order, client retention, and new-customer acquisition targets.
• Perform other sales and client relationship duties as assigned by the supervisor.