Our client is a leading furniture manufacturing company in Nigeria.
Job Summary
The Corporate Service Officer serves as the primary contact for clients, ensuring a seamless experience from enquiry to delivery of furniture products and services. The role manages client requests, provides product information, supports order processing, and coordinates with the production, design, and logistics teams to ensure timely fulfilment. The officer ensures high levels of customer satisfaction while maintaining professional communication and accurate documentation.
Key Responsibilities
Handle customer and corporate enquiries on furniture products, pricing, custom orders, and delivery timelines.
Manage order initiation, documentation, and status updates, ensuring clients are informed at every stage.
Liaise with the design, production, and logistics teams to confirm specifications, manufacturing progress, and delivery schedules.
Resolve client complaints or after\-sales issues such as defects, repairs, or replacements.
Maintain an updated CRM or customer database, including quotations, invoices, and service logs.
Support client visits, showroom demonstrations, and product presentations where necessary.
Prepare weekly/monthly customer service reports for management review.
Ensure all customer interactions meet company service standards and follow internal policies.
Requirements
Bachelorâs degree in Business Administration, Marketing, or a related field.
2\-5 years of experience in customer service or sales support, preferably within furniture, manufacturing, or interior solutions.
Strong communication and relationship\-management skills.
Proficient in MS Office and customer management tools.
Strong problem\-solving ability and a customer\-centric mindset
Strong organisational and documentation skills, with keen attention to detail
Ability to work collaboratively with cross\-functional teams such as design, production, and logistics
