Corporate Services Manager, North

ROLE PURPOSE

Responsible for all facilities-based activity
from an operational perspective in their region, leading and supporting the
development, implementation and monitoring of a sustainable framework and
protocol for Corporate Services activity.

Corporate Services covers all office,
residential and guest house facilities in the region and includes canteen
operation, property maintenance, furnishing and housekeeping. In addition, the
post holder has responsibility for immigration matters in the region of operation
and oversight for travel/ticketing and visas in the region (and other locations
as required).

ROLE RESPONSIBILITIES

• Develop and implement an annual agenda for
  Corporate Services in the region, in line with a functional plan, ensuring
  plans support the needs of the business but are also flexible enough to
  cope with changes as and when they occur.
  
• Support the development and continuous
  improvement of corporate services systems and policies in line with best
  practice.
  
• Establish effective relationships with vendors
  and suppliers, regularly challenging to ensure timely, cost-effective
  delivery of goods and services.
  
• Manage the organization’s property portfolio in
  the region.
  
• Collaborate with partners across functions and
  locations, vendors and suppliers to ensure properties, facilities and
  related arrangements comply with HBM Health & Safety standards.
  
• Embed a performance management culture within the
  region team as a means of driving business improvement by ensuring clear
  objectives, feedback and the improvement of customer satisfaction through
  behaviors aligned with our values.
  
• Work in partnership with the vendors to identify
  opportunities and areas of improvement to support improved organizational
  and people performance in line with business needs.
  
• Provide corporate services data reporting and
  analysis to satisfy routine and ad-hoc organizational requirements and key
  analyses, e.g. hotel spend, visas, etc.
  
• Collaborate with and support other teams within
  the O&HR function as required.
  
• Track and monitor the delivery of corporate services
  activities to agreed procedures, standards and timescales, as defined by
  the Service Level Agreements (SLA’s) and Key Performance Indicators
  (KPI’s).
  
• Interpret and analyze a range of management data
  and utilize it to enhance the effectiveness of corporate services delivery
  across the organization.
  
•  Report to
  Head, Corporate Services, and client groups as required, on the
  achievement against Service Level Agreements/KPIs and follow up action
  where necessary.
  
• Track internal trends within corporate services
  for the region, identifying and recommending appropriate change
  initiatives to Head, Corporate Services and leading implementation for the
  region as required.
  
• Drive continuous improvement and service
  development through keeping abreast of developments in external corporate
  services fields and exploiting business opportunities.
  

HOUSEKEEPING

• Ensure that all necessary housekeeping is carried
  out at all external areas within the jurisdiction of the company premises
  such as driveways, parking lots, lawns etc. to foster a clean and safe
  work environment.
  
• Develop and ensure that agreed standards of
  cleanliness and hygiene are maintained in all offices, canteen and
  residential areas in accordance with safety procedures and administration.
  
• Carry out periodic inspections of contractors to
  ascertain adherence with correct procedures, administration and best
  practice cleaning and sanitizing; reporting any deviation to necessary authorities
  and ensuring adherence to best practice cleaning
  
• Facilitate weekly meetings with outsourced
  cleaning/maintenance contractors for effective follow-up on all Facilities
  jobs
  
• Ensure proper handling and disposal of waste on
  site, liaising (as necessary) with Environmental and other relevant
  departments for efficient and effective waste management.
  
• Proactively provide advice and guidance to staff
  at all levels of the organization to facilitate optimal use of accommodation
  and facilities and initiate an active campaign on safety measures in the
  building.
  
• Provide relocation services to eligible employees
  to minimize disruption while ensuring compliance with policy.
  

ESTATES AND FACILITIES
MAINTENANCE

• Develop, implement, and maintain policies and
  procedures for the effective management of HBM Nigeria accommodations and
  facilities.
  
• Participate in the development of policies and
  procedures that affect the use of supplies and facilities.
  
• Create monitoring systems/ or programs in the
  company to detect problems as early as possible and initiate interventions
  to solve the problems in the facilities.
  
• Ensure that all furniture, furnishings and
  fittings are properly kept, checked, and maintained in good working
  condition in accordance with correct procedures, report and ensure timely
  close out of all noted faults.
  

COST MANAGEMENT

• Prepare and manage the department’s budget
  ensuring effective operations and facilities maintenance.
  
• Develop canteen SLA to ensure that the quality
  and standard of service conforms with the necessary regulatory and
  contractual standards.
  
• Provide needed facilities to ensure the smooth
  running of the canteen services within the location (plant/office) at all
  times.
  
• Ensure canteen workers conform to appropriate
  hygiene standards at all times, including periodic medical tests required
  for food handlers.
  
• Ensure that the canteen invoices are promptly settled
  to avoid any payment-related disruptions in service.
  

Requirements

Critical Experience

• 5 - 7 years working in a large organization in a similar role
  
• Experience in any area of corporate services, i.e. vendor
  management, facilities, protocol, events, will be an advantage
  

Critical Knowledge

• Understanding of facilities management and the
  building/construction industry.
  
• Understanding of document storage requirements, policies and
  procedures.