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Customer Service

Job Description - Customer Service







  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.







  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.







  • Check to ensure that appropriate changes were made to resolve customers' problems.







  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.







  • Determine charges for services requested, collect deposits or payments, or arrange for billing.








Requirements



B.sc/HND in any field with 3 years of experience as a Customer Service Representative


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