Customer Service Officer

• Respond promptly and professionally to customer inquiries via phone, email, social media, and other communication channels.
  


• Provide accurate information about the company's products and services
  


• Handle customer complaints and resolve issues efficiently or escalate them when necessary.
  


• Process customer orders, requests, and follow-ups accurately.
  


• Maintain positive relationships with new and existing customers.
  


• Keep accurate records of customer interactions and transactions.
  


• Follow up with customers to ensure satisfaction and encourage repeat business.
  


• Support the sales and operations teams with customer-related activities.
  


• Learn the company's products, processes, and customer service standards through on-the-job training
  


• Assist with administrative tasks as assigned.
  


• Contribute ideas to improve customer satisfaction and service delivery.
  

Requirements

• BSC/HND in any discipline


• 1–2 years of customer service, sales, or administrative experience.
  


• Fresh graduates done with NYSC are encouraged to apply.
  


• Strong verbal and written communication skills.
  


• Excellent interpersonal and relationship management skills.
  


• Good problem-solving and conflict resolution abilities.
  


• Basic computer proficiency, including Microsoft Office applications.
  


• Willingness to learn, take initiative, and adapt quickly.
  


• Professional appearance and positive attitude.
  


• Ability to work effectively in a fast-paced environment.
  

Benefits