Customer Service Representative

Job  Overview

We are seeking on behalf of our client to hire a proactive and customer focused Customer Service Representative.

The successful candidate will be responsible for engaging with customers,
addressing inquiries, and supporting sales initiatives to achieve company
targets. This role requires excellent communication skills, resilience under
pressure, and the ability to build and maintain strong customer relationships.

Key Responsibilities

• Provide
  timely and professional responses to customer inquiries via phone, email,
  and in person.
  
• Actively
  promote company products and services to achieve assigned sales targets.
  
• Maintain
  accurate records of customer interactions, transactions, and feedback.
  
• Resolve
  customer complaints efficiently, escalating issues where necessary.
  
• Build
  strong relationships with customers to enhance satisfaction and loyalty.
  
• Support
  the sales team in achieving business growth through upselling and
  cross-selling.
  
• Collaborate
  with internal departments to ensure seamless service delivery.
  

Requirements

Requirements

• Bachelor’s
  degree/OND/HND in any relevant field.
  
• Minimum
  of 2 years’ proven experience in Sales or Customer Service with measurable
  sales targets.
  
• Fluency
  in English (spoken and written) is mandatory.
  
• Proficiency
  in Yoruba or Igbo will be an added advantage.
  
• Computer
  literate with good knowledge of MS Office tools.
  
• Strong interpersonal,
  negotiation, and communication skills.
  
• Ability
  to multitask, solve problems effectively, and remain resilient under
  pressure.
  

Benefits

Benefits

• Competitive
  salary of ₦90,000 monthly.
  
• Career
  growth opportunities in a dynamic and customer-driven environment.