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Customer Service Representative

icon building Company : Jobberman Limited
icon briefcase Job Type : Full Time
icon geo-alt Abuja, Nigeria

Job Description - Customer Service Representative

Job Description

(Customer Service Representative)

The Customer Service Representative is responsible for supporting Verse Telecom’s fibre internet customers by addressing enquiries, resolving service issues, and ensuring a positive customer experience.

Key Responsibilities:
 
  • Respond to customer enquiries via phone, email, WhatsApp, and other communication channels. 
  • Handle customer complaints and ensure timely resolution of issues. 
  • Assist customers with fibre internet subscriptions, installations, upgrades, and service requests. 
  • Follow up on pending customer issues and provide regular updates. 
  • Maintain accurate records of customer interactions and requests. 
  • Escalate technical or complex issues to the appropriate team when necessary. 
  • Educate customers on available services, plans, and payment procedures. 
  • Promote customer satisfaction and retention through excellent service.

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