Customer Support Representative (Travel)

• Respond promptly to customer inquiries through our online support channels (email, chat, and social media).
  
• Assist students in navigating the platform to apply for programs, book educational tours, and use other services.
  
• Provide accurate and detailed information about application processes, tour bookings, scholarships, accommodation, and visa assistance.
  
• Offer knowledgeable advice regarding travel processes and documentation requirements for students planning to study abroad.
  
• Troubleshoot common issues and provide effective solutions, ensuring a smooth user experience.
  
• Escalate complex queries to the appropriate department as necessary.
  
• Track and report user feedback to help us continuously improve our services.
  
• Stay up -to -date on educational and travel policies to provide relevant and accurate assistance.
  

Requirements

• Prior experience in customer support, preferably within the education or travel industry.
  
• Familiarity with educational admissions processes and general knowledge of international travel requirements.
  
• Excellent verbal and written communication skills in English.
  
• Strong problem -solving abilities with a customer -first mindset.
  
• Ability to multitask and handle a high volume of inquiries efficiently.
  
• Basic knowledge of CRM and support software is a plus.
  
• Proactive attitude and a willingness to learn about all Univacity services.