Funds Transfer Officer

Requirements

Key Responsibilities

• Transfer & Payment Processing: Ensure prompt local funds transfers, process salary payments within approved turn-around time (TAT), and manage bank draft/cheque issuances.
  




• Account Reconciliation: Monitor payments into collection accounts, post entries promptly to customer accounts, and reconcile suspense, holding, and collection accounts with FBN.
  




• Compliance & Record Keeping: Ensure strict adherence to payment/lodgment requirements, maintain funds transfer registers/files, and keep accurate proof of payments.
  




• Customer Support: Manage and resolve customer complaints related to funds transfer operations promptly.
  

Skills & Competencies

• Basic accounting knowledge and understanding of banking structures, policies, and procedures.
  




• Service quality management and customer information handling.
  




• Strong organizational, multitasking, and people/relationship management skills.
  




• Ability to function effectively under pressure.
  

Key Performance Indicators (KPIs) & Result Areas

• Process Cycle Time (TAT) and effective execution speed.
  




• Accuracy: Quality of accounting records and reduced posting error rates.
  




• Audit & Control: Inspection rating reports and operation loss levels.
  




• Customer Metrics: Customer satisfaction levels, service delivery index, retention, and new customer acquisition.
  

Benefits

Compensation: Banking Officer – Senior Banking Officer (the salary and grade level is non-negotiable) 645,165.01  - 758,403.27  monthly net.