GENERAL MANAGER (HOSPITALITY INDUSTRY)
Job Title: General Manager Reports To Managing Director/Board of Directors Supervises All Department Heads (Operations, Finance, Human Resources, Front Office, Housekeeping, Food & Beverage, Maintenance, Security, Sales & Marketing)
Job Location: Yenagoa Employment Type Full-Time Job Summary The General Manager is responsible for the overall strategic, operational, and financial management of the establishment. The role ensures exceptional guest experiences, profitability, regulatory compliance, operational efficiency, and effective leadership of all departments.
The General Manager will drive business growth, maintain service excellence, and ensure the achievement of organisational goals and objectives.
Requirements
Key Responsibilities
Strategic Leadership
⢠Develop and implement business strategies to achieve revenue growth and profitability.
⢠Establish operational goals, budgets, and performance targets.
⢠Identify opportunities for business expansion and service enhancement.
⢠Provide leadership and direction to departmental managers. Operations Management
⢠Oversee the day-to-day operations of the hotel.
⢠Ensure exceptional customer service standards are maintained.
⢠Monitor service quality across all departments.
⢠Ensure facilities are maintained to the highest standards. Financial Management
⢠Develop and manage annual budgets.
⢠Monitor revenue, expenses, and profitability.
⢠Review financial reports and implement corrective actions where necessary.
⢠Drive cost optimisation initiatives without compromising service quality. Human Resource Management
⢠Lead recruitment, training, and performance management activities.
⢠Foster a positive work culture and employee engagement.
⢠Ensure compliance with labour laws and company policies.
⢠Support succession planning and talent development.
Guest Relations
⢠Ensure prompt resolution of guest complaints and concerns.
⢠Enhance guest satisfaction and loyalty.
⢠Monitor customer feedback and implement service improvements.
Compliance and Risk Management
⢠Ensure compliance with health, safety, and hospitality regulations.
⢠Maintain operational licenses and certifications.
⢠Implement risk management and business continuity plans. Business Development
⢠Build relationships with corporate clients and key stakeholders.
⢠Promote the organisation's brand and reputation.
⢠Support marketing and promotional initiatives.
Key Performance Indicators (KPIs)
⢠Occupancy Rate
⢠Revenue Growth
⢠Guest Satisfaction Index
⢠Employee Retention Rate
⢠Operating Profit Margin
⢠Customer Complaint Resolution Rate
⢠Budget Compliance Qualifications and Experience
Salary :
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