Head, Off-Grid & Reactivation

Our client is one of Nigeria's leading electricity distribution companies, responsible for distributing and retailing electricity within its licensed territory. The company serves customers across the Southern zone and focuses on delivering reliable, efficient, customer-centric electricity services.

JOB OBJECTIVE:

The Head, Off-Grid & Reactivation will lead the development and execution of strategies to drive revenue recovery, expansion, and load capture/recapture by re-engaging disengaged customers and converting off-grid customers to grid supply, while strengthening customer retention and supporting sustainable revenue growth.

JOB RESPONSIBILITIES:

• Develop and implement strategies to re-engage customers who exited our client network and recover lost revenue. Identify root causes of customer disengagement and design targeted recovery initiatives. Drive structured re-engagement campaigns across the franchise to win back customers. Ensure measurable recovery in both load (MW) and revenue.
• Drive conversion of off-grid customers (IPP/self-generation) to our client supply. Identify high-load off-grid customers and assess their energy profiles and cost structures. Position our client as a competitive alternative through tailored engagement. Lead negotiations and conversion efforts to bring these customers onto the grid.
• Oversee recovery pipeline development and ensure proper tracking. Establish and maintain a structured pipeline of re-engagement and conversion opportunities. Ensure all prospects are logged, tracked, and progressed effectively.
• Engage customers to understand energy needs and provide tailored solutions. Conduct regular engagement sessions with customers to understand their operational requirements. Develop customized solutions that align with their energy needs and business goals. Strengthen our clients' value proposition through proactive engagement.
• Track performance, including recovered load, reactivations, and revenue. Monitor key performance indicators across recovery activities. Provide insights on trends, gaps, and improvement opportunities. Ensure data-driven decision-making to enhance performance outcomes.
• Drive strategic partnerships for off-grid conversion. Identify and establish partnerships that enable conversion of off-grid and embedded generation customers. Leverage partnerships to expand our clients' market reach.
• Provide periodic reports on recovery performance. Prepare and present structured reports on customer recovery and conversion activities. Ensure accuracy, consistency, and timeliness of reporting. Provide actionable insights to management for strategic decision-making.
• Ensure compliance with safety and regulatory standards. Ensure all activities comply with our client's safety policies and regulatory requirements.
• Perform other assigned duties. Carry out additional responsibilities as assigned in line with business objectives. Support broader Business Development initiatives when required.

EDUCATIONAL QUALIFICATION:

• First degree in Economics, Business Administration, Engineering, or any other finance-related discipline
• Relevant post graduate degree/ professional qualification, e.g., MBA, will be an added advantage
• Minimum of 12 - 15 years of relevant experience, with at least 5 years in a management capacity.

KEY PERFORMANCE METRICS:

• Achieve recovery of disconnected/exited customers by increasing the number of successfully reactivated high-value customers (2MVA and above) through structured re-engagement initiatives.
• Recover a minimum of 30MVA of connected load through customer reactivation and conversion of off-grid (IPP/Self-Generation) customers to our client supply.
• Achieve at least 90% of projected revenue from reactivated and converted customers against approved business cases.
• Maintain a structured recovery and off-grid conversion pipeline by ensuring at least 30% of qualified prospects are successfully converted into active our client customers.
• Secure and execute strategic partnerships with developers, industrial clusters, estates, embedded generators, or other stakeholders to facilitate off-grid customer conversion.
• Ensure at least 95% compliance with timely submission of accurate customer recovery, pipeline, and performance reports
• Ensure 100% compliance with our client Health, Safety, Environment, Security and regulatory requirements across all customer engagement and field activities.
• Achieve a customer engagement effectiveness score by conducting strategic engagement sessions and ensuring implementation of agreed action plans for high-value recovery opportunities.

SKILLS & COMPETENCIES:

• Financial and business management (revenue growth, load monetization)
• Leadership; Financial acumen; Results orientation
• Business/Market intelligence (off-grid customer acquisition, market expansion, customer segmentation)
• In-depth knowledge of electricity distribution operations (network, load capacity, connections)
• Business process & organizational dynamics knowledge (BD, Technical, Commercial coordination)
• Cross-functional collaboration; Stakeholder management; Influence without authority
• Performance management (pipeline tracking, MW, kWh, revenue KPIs)
• Risk management (commercial viability, technical feasibility, customer credit risk)
• Emotional intelligence (stakeholder engagement, customer relationship management)
• Negotiation (developers, commercial/industrial customers, partnerships)