Head, Sales Operations

Company : Avetium Consult Ltd

Job Description - Head, Sales Operations

â Lead and manage all BPO sales operations to achieve client revenue, productivity, and profitability targets.
â Develop and implement sales strategies, operational plans, and performance improvement initiatives.

â Monitor sales performance, analyze key metrics, and drive continuous operational improvements.

â Build and maintain strong client relationships, ensuring excellent service delivery and SLA

compliance.

â Lead, coach, and develop Operations Managers, Team Leaders, and support teams to drive high

performance.

â Oversee workforce planning, resource allocation, and operational efficiency across all sales

campaigns.

â Ensure compliance with client requirements, quality standards, company policies, and regulatory

guidelines.

â Collaborate with Quality Assurance, Learning & Development, HR, and Workforce Management to

improve sales capability and operational performance.

â Manage operational budgets, optimize costs, and improve campaign profitability.

â Identify business growth opportunities within existing accounts and support the onboarding of new

sales campaigns.

â Prepare and present operational performance reports, forecasts, and business insights to senior management and clients.

Requirements

â Bachelor’s degree in Business, Marketing, Management, or related field.

â 3-5 years’ experience in field sales or direct sales management, preferably in telecommunications,

ISP, or fibre broadband sales.

â Proven experience in managing field sales teams and achieving / exceeding sales targets.

â Strong understanding of fibre broadband products and customer journey processes is an advantage.

â Excellent planning, analytical, and problem-solving abilities.

â Ability to work in a fast-paced environment and manage multiple territories.

â Proficiency in Microsoft Office and sales reporting tools (CRM, Excel, etc.).

â Willingness to travel extensively and work on the field as required

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About the Company

Avetium Consult Ltd

Leading BPO Company in Nigeria- providing business technology solutions that delivers secure, scalable services that power business growth.

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Head, Sales Operations

Job Description - Head, Sales Operations

Requirements

About the Company

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