Housing Clerk|Aba-Nigeria|Regular Full-Time|40 Hrs

Company : The Church Of Jesus Christ Of Latter-day Saints

Job Description - Housing Clerk|Aba-Nigeria|Regular Full-Time|40 Hrs

Description
Required to follow intermediate level of instructions in performing customer service work while using established routines. Applies limited analysis and problem solving abilities in performing job duties. Performs such duties as data entry, filing, directing phone calls to appropriate personal, etc. Serves as a role model in fulfilling the Church's religious mission with compassion toward others and an attitude of devotion to God, while performing tasks of an intermediate level of knowledge and judgment.

Responsibilities

Reception and Communication

Answer phone calls and emails, and welcome visitors with courtesy, kindness, and professionalism.
Maintain an accurate daily log of all communications.
Manage priesthood leaders’ contact information on behalf of the supervisor.
Regularly update the electronic contact directory for priesthood leaders of units within the temple district, including phone numbers and email addresses.

Reservations and Check-In/Check-Out Support

Process reservations by phone, email, or in person using the designated reservation software and in accordance with established guidelines.
Manage guest check-ins and check-outs during scheduled working hours.
Ensure that all applicable fees are settled before guests depart.
Verify that all keys are returned to the office before departure.
Post and update the housekeeping schedule for rooms and shared spaces, including kitchens, bathrooms, and other areas vacated by departing groups.

Coordination with Visiting Group Leaders

Maintain regular communication with visiting group leaders before their arrival at the temple.
Coordinate with group leaders to support a smooth arrival, stay, and departure experience.

Records and Administrative Support

Create, organize, and maintain files, records, and registers as needed.
Ensure that administrative information is accurate, confidential, and properly kept.

Cleaning, Inspections, and Security Support

In the absence of the supervisor, oversee cleaning and inspection activities.
Monitor the safety and security of the premises and promptly report any concerns requiring attention.

Qualifications

Must be an endowed member of the church of Jesus Christ of Latter-day Saints

Education

A post-secondary qualification, such as an HND, OND, bachelor’s degree, or equivalent qualification in hospitality management, business administration, estate/property management, or a related field is preferred.

Experience

Four years of relevant experience, or an equivalent combination of education and experience.

Computer Skills

Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Ability to learn and use new software applications, including reservation and administrative systems.

Communication and Interpersonal Skills

Excellent interpersonal and relationship-building skills.
Strong verbal and written communication skills.
Ability to interact professionally, respectfully, and tactfully with diverse visitors, leaders, and stakeholders.

Planning, Organization, and Service Orientation

Strong organizational and time-management skills.
Attention to detail, analytical thinking, and a customer-service mindset.
Ability to manage routine tasks accurately, efficiently, and within agreed timelines.

Accountability and Following Procedures

Ability to apply basic job-related skills while developing more advanced capabilities over time.
Ability to perform standardized tasks, resolve routine issues, and escalate complex matters to the appropriate supervisor.
Ability to work under direct supervision while following established procedures, written instructions, and expected service standards.

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Housing Clerk|Aba-Nigeria|Regular Full-Time|40 Hrs

Job Description - Housing Clerk|Aba-Nigeria|Regular Full-Time|40 Hrs

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