HR Officer

Our client is a rapidly growing microfinance bank in Nigeria, dedicated to providing accessible financial services, retail banking, and SME loans to individuals and small businesses.

 
Job Summary

The HR Officer is responsible for driving day-to-day human resource operations and workforce optimization. This role focuses on managing the end-to-end recruitment lifecycle for retail and digital branch teams, coordinating performance management frameworks, administering employee records, and maintaining positive employee relations in line with local labor laws.

 
Key Responsibilities

• Execute the end-to-end talent acquisition cycle for critical operational, credit, tech, and recovery roles to satisfy shifting business needs.
  


• Facilitate rigorous onboarding programs and structured orientation sessions to drive rapid time-to-productivity for new hires.
  


• Maintain the absolute integrity of employee personnel files, ensuring both physical and digital documentation satisfies strict audit standards.
  


• Track and evaluate core human capital metrics, including time-to-hire, quality-of-hire, onboarding feedback, and attrition patterns.
  


• Coordinate the annual and mid-year performance appraisal processes, ensuring impartial evaluations and timely capture of scorecards.
  


• Synthesize annual training needs assessments (TNA) and coordinate specialized capacity-building schedules for frontline and support teams.
  


• Manage first-level employee grievances, operational disputes, and disciplinary procedures in strict adherence to company policy.
  


• Enforce institutional compliance across all HR work streams with internal service-level agreements and the Nigerian Labor Act.
  

Requirements

• Bachelor’s degree or HND in Human Resource Management, Business Administration, Industrial Relations, or a related social science discipline.
  


• A minimum of 3–5 years of progressive experience as an HR Generalist or HR Officer, ideally within a fintech platform, microfinance bank, or commercial financial institution.
  


• Proven track record in executing high-volume recruitment pipelines for field, sales, or digital lending teams.
  


• Professional certification or active membership with CIPM, SHRM, or PHRi is a highly preferred asset.