IT Associate

• Provide frontline assistance and technical support to end -users, addressing issues through various channels, such as phone, email, or chat.
  
• Identify and diagnose hardware and software issues, as well as network and connectivity problems, and offer timely solutions.
  
• Install and configure computer systems, software applications, and hardware components, ensuring they work correctly.
  
• Create, modify, and deactivate user accounts and permissions, managing access to systems and resources.
  
• Ensure that software and applications are up to date with the latest patches and security updates.
  
• Perform routine maintenance on computer hardware, including cleaning, upgrading, and repairing components.
  
• Assist with network setup, troubleshooting connectivity issues, and maintaining network infrastructure.
  
• Manage data backups, schedule regular backups, and support data recovery efforts in case of data loss.
  
• Implement security protocols, enforce company security policies, and respond to security incidents.
  
• Offer training and guidance to users on software applications and best practices to enhance their technical skills.
  
• Interact with external vendors to resolve technical issues and coordinate warranty and service repairs.
  
• Stay informed about relevant IT laws and regulations, ensuring the organization's IT practices adhere to legal requirements.
  
• Enforce IT policies and procedures to maintain security, compliance, and efficient IT operations.
  
• Continuously monitor systems, network performance, and resource utilization, and generate reports for analysis.
  
• Assist in IT projects, such as system upgrades, migrations, and deployments, by providing technical support.
  
  

Requirements

• A bachelor's degree or HND in Computer Science, Information Technology, or a related field is preferred.
  
• Minimum of 3 years of professional work experience in IT support roles
  
• Proficiency in operating systems (Windows, Linux, macOS), network protocols, hardware components, and troubleshooting techniques.
  
• Strong interpersonal and communication skills are essential, as IT Support personnel frequently interact with end -users.
  
• Problem -Solving Abilities: The ability to diagnose and resolve technical issues efficiently and provide effective solutions.
  
• Meticulous attention to detail is crucial for documenting issues, solutions, and maintaining organized records.
  
• Team Player
  
• Knowledge of IT Policies and Procedures
  
• Hardware and Software Knowledge
  
• Problem Analysis
  
• Remote Support
  
• Maintaining a high level of professionalism and integrity
  

Benefits

• You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
  
• You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
  
• You would work alongside passionate, talented colleagues who share your commitment to excellence.
  
• You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
  
• You would enjoy a comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities