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I.T Associate

Job Description - I.T Associate

The IT Associate plays a vital role in delivering technical assistance and overseeing the company's technology infrastructure. This position is dedicated to maintaining a secure, reliable, and efficient digital environment that empowers all departments to utilize technology effectively while safeguarding critical data assets.

Responsibilities

  • Deliver daily technical assistance to employees regarding hardware, software, and network connectivity issues.
  • Install, configure, and upkeep essential IT devices, including computers and printers.
  • Administer user profiles, email platforms, and system access controls.
  • Execute routine data backup procedures and enforce cybersecurity protocols to protect information.
  • Oversee IT asset inventory, software licensing, and manage relationships with external vendors and service partners.
  • Assist in the creation and upkeep of databases, corporate websites, and various digital applications.

Requirements

  • Proven experience in providing technical support and managing IT systems.
  • Strong proficiency in installing and maintaining computer hardware and peripheral devices.
  • Demonstrated ability to manage user accounts and access permissions securely.
  • Knowledge of data backup strategies and cybersecurity best practices.
  • Experience with inventory management and coordinating with third-party service providers.
  • Skills in database maintenance and website management.


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