IT Helpdesk Assistant

Summary

Responsibilities

• Log and track incoming technical support tickets with accuracy.
  
• Offer foundational troubleshooting guidance to end-users.
  
• Support staff in diagnosing and fixing hardware and software malfunctions.
  
• Perform installation and setup of standard software applications.
  
• Identify and transfer complex technical problems to senior support teams when necessary.
  
• Keep detailed and up-to-date records of all support interactions.
  
• Contribute to regular ICT infrastructure maintenance tasks.
  

• Proven ability to provide effective technical assistance to non-technical users.
  
• Solid understanding of common computer hardware, operating systems, and software applications.
  
• Strong problem-solving skills with a methodical approach to troubleshooting.
  
• Experience in documenting technical issues and support activities.
  
• Ability to manage multiple support requests efficiently and prioritize tasks.
  
• Excellent communication skills for explaining technical concepts clearly.