IT Officer

IT Officer  

Location:

Department:

IT Supervisor

Direct Reports:

Job Purpose

To collaborate for the design, analysis and implementation of efficient IT systems. To gather feedback from end users for continuous process system and process improvement.

Core Responsibilities and Key Result Areas

Field Support Functions

• Deploy, configure, maintain and repair IT infrastructure – both software and hardware


• Support all installations pertaining to all field locations, stores and the Head office

Administrative Functions

• Communicate with stakeholders to understand their requirements


• Develop and analyze functional specifications


• Design efficient IT systems to meet business and technology needs


• Coordinate developers to build and implement technology solutions


• Integrate multiple systems and reconcile needs of different teams


• Gather feedback from end users about system performance


• Plan and oversee projects (e.g. upgrades, hardware/software installations)


• Provide advice and technical training to end users as required


• Keep abreast of technology trends and developments

Key Performance Indicators

• Prompt resolution of technical issues

Knowledge Requirements

• Demonstrates ability to troubleshoot hardware, software and network problem


• Knowledge of Project Management


• Knowledge of databases, system security and troubleshooting


• Knowledge of network operations and management


• Knowledge of systems design and development process


• Knowledge of various ERP


• Knowledge of the QSR/Food Industry practices

Job Specifications

Educational Requirements

Professional Requirements

-A good first degree in Computer Science, Computer Engineering, Information Technology or related areas

Membership of CISCO, or any other IT related professional qualification is an added advantage

Decision Expectations

• Acts on defined procedures and decisions


• Implements agreed decisions


• Plans own work schedule in line with directives of superiors


• Deploys hardware, and applications across all business locations.


• Collaborates with Field Support Team members to achieve the objectives of this role

Working Conditions

Jobholder typically work 40 hours per week, Monday to Friday, although there may involve weekend or evening work. This role is largely office-based, although at times the individual may require travel to meetings held off-site, as the company has more than one office. The role requires technical expertise in Information Technology as well occasional physical demands such as carrying of IT equipment.

Contacts and Purpose of Contact

Internal Contacts (most frequent contacts)

Purpose of Contact

• Executive Management


• Employees

• Exchange or provide information


• Obtain, clarify, and discuss information


• Present, discuss information and problems


• Collaborate, negotiate and present ideas

External Contacts (most frequent contacts)

• Service Providers/ Vendors

Authorisation

DMD/HD Name and Signature: