IT Support Officer

Job Summary

We are seeking a proactive and detail -oriented IT
Support Officer to support the IT Systems Specialist in providing first - and second -level technical support across the organization.
The successful candidate will assist in ensuring the smooth operation of IT
systems, applications, and infrastructure while delivering excellent user
support and upholding high standards of system availability, security, and data
protection.

Key
Responsibilities

• Provide timely and effective technical
  support to end -users across hardware, software, network, and business
  applications
  
• Respond to and resolve IT incidents and
  service requests within agreed service -level timelines
  
• Install, configure, maintain, and
  troubleshoot desktops, laptops, printers, and other IT equipment
  
• Manage user access, including account
  creation, permissions, and password resets
  
• Monitor IT systems and escalate complex
  issues to minimize downtime
  
• Perform routine system checks, updates,
  and basic preventive maintenance
  
• Maintain accurate documentation of
  incidents, requests, and resolutions
  
• Support staff onboarding and offboarding
  by provisioning and revoking IT access
  
• Deliver basic IT training and user
  awareness sessions when required
  
• Assist with IT projects, system upgrades,
  and new technology deployments
  
• Ensure compliance with IT policies, data
  security, and confidentiality standards
  
• Prepare periodic IT support and
  performance reports
  
• Recommend improvements to IT processes and
  service delivery
  

Requirements

Requirements

• Minimum of a bachelor’s degree in computer science, Information Technology, or a related field
  
• Relevant professional certifications will be an added advantage
  
• Strong IT support and troubleshooting skills
  
• Solid understanding of networking and operating systems
  
• Excellent problem -solving and analytical ability
  
• Strong communication and interpersonal skills
  
• Good time management and attention to detail
  
• Customer -focused and service -oriented mindset
  

Technical Skills

• Good working knowledge of Microsoft 365 (Office 365) tools
  
• Proficiency in Windows and macOS operating systems
  
• Experience supporting Zoho applications
  
• Basic knowledge of project management tools and software support systems
  

Benefits